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Thanks. I HAVE contacted Nexway, who said they have ‘different promotions for different users’, then asked for evidence of the US$34.49 charge from Digital River and whether I had been in England ‘the entire time’ (what does that mean?). At the same time, I sent my complaint + all the relevant info to AVAST customer support in the USA. Since then, I have been dealing with helpdesk@avast.com with whom I lodged a request for a cancellation & refund of the Nexway sub. They messaged me on 27 March: ‘I am forwarding your request to the appropriate department. One of my colleagues will be in touch with you soon. Thank you for your patience.’ I have been back to them twice so far, but there has been no sign of progress - so the patience they thanked me for is getting a little strained. I live, however, in hope, and will certainly consider re-contacting Nexway direct should I continue to get no joy from AVAST customer support - and will, at that point ask them why there is no apparent way of cancelling the annual sub auto-renew facility now loitering on my hard disc. None of this, of course, explains why I was double-billed in the first place.