Hello all, I am posting this here in complete desperation. I have been in touch with tec support in one guise or another for the last two weeks approximately. As you can see from the title Avast keeps telling me my subscription is about to expire. This despite me buying an upgrade to Premier in November last year. This is my support ticket to Avast tech thus far and still waiting for the issue to be resolved:
I have already reported this but maybe to the wrong department so I am re submitting this to tech, I enclose my previous details:
Posted 2nd Feb
I took advantage of a product upgrade in November 2013, however every time I update my Premier programme. My license tells me I only have 36 days remaining. Some how it keeps finding my old license !!!
I have used your Avastclear programme in safe mode to no avail. On running regedit the registry is still scattered with Avast entries. I have manually removed all the entries I can find but still Avast keeps using the wrong license !
I am enclosing the license so you can check. I have opened the license to check it using notepad and it is showing a license expiry of Nov,29 2014 ! Will you please help get this issue sorted.
On a related note your Skype service does not work, I tried both calling and messaging !!!
Thanks in advance.
Your reply and my subsequent, reply back, the problem having not been solved;
I have saved and double clicked the license you sent. Avast is still telling me I have only 32 days remaining !!! Something is very wrong. No matter if I install my original copy and then update through the software or download the latest file. The subscription is always wrong !!!
I have uninstalled 3 times now using your uninstaller in safe mode, however there must still be remnants in the registry that is throwing the subscription file. Please help me remedy this as I have no intention of buying another subscription if this keeps happening.
Regards.
From: avast! support [mailto:helpdesk@avast.com]
Sent: 05 February 2014 16:29
To:
Subject: [#RDP-649-42593]: Subscription problems
Hello,
I send your license file as an attachment. Please save it on your computer and double click on it.
Regards,
Luca Grilli
I am now receiving email warning me license is about to expire !!! Avast is also telling me I only have 31 days left as of this moment !!!
I am once again sending my original license and the one sent by you, to try fix this problem, for your examination. As you can see it should not expire until November 2014. Please remedy this problem as soon as possible.
Regards.
This is intolerable. I have only 26 days left on my license according to A/P, (complete nonsence), and still no answer from tech in four days!!!
I hope someone from Avast will read this and escalate the ticket, and resolve this. I have been an Avast user for over five years, this could well be my last year as a loyal user.
fubat