??? I am a home user. I have received a message saying my subscription has expired but I’m sure this cannot be correct. I have also received subscription information giving an unknown email address regarding who it is licensed to. I’m not sure what I should do???
what program do you have avast! 4.8 or 5
Do nothing right now… It could be a fake email.
Check avast > Maintenance > Subscription window.
I’ve got the same problem … my subscription status says it is expired if i try to update the program whereas me actual subscription is valid till coming February …
Is your system time and date correct?
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
If the file is too big for the forum, post the last 400-500 lines of it.
In reply; I have programme version: 5.0.677
The expiry date is: 18.02.2011
I am continuing to receive the message saying the internet security has expired.
。。。那个2月18号的授权确实不能用了。。。。。。。。。
我很佩服你的是居然直接过来问……
The system time is correct …
here’s the log :
05:13:13 min/gen Started: 10.09.2010, 05:13:13
05:13:13 min/gen Running setup_ais-2a5 (677)
05:13:13 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
05:13:13 nrm/sys Memory: 43% load. Phys:1180096/2086068K free, Page:3246724/4023840K free, Virt:2070160/2097024K free
05:13:13 vrb/sys Computer WinName: SCHUMIN666
05:13:13 min/sys Windows Net User: SYSTEM
05:13:13 min/gen Cmdline: /iscustvalid 26980377
05:13:13 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
05:13:13 min/gen Old version: 2a5 (677)
05:13:13 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
05:13:13 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a03216 (2547M free)
05:13:13 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
05:13:13 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (2547M free)
05:13:13 nrm/int SYNCER: Type: use IE settings
05:13:13 nrm/int SYNCER: Auth: another authentication, use WinInet
05:13:13 vrb/pkg Part prg_ais-2a5 is installed
05:13:13 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10090900.vpx does not exist
05:13:13 vrb/pkg Part vps_win32-10090901 was guessed as installed
05:13:13 vrb/pkg Part setup_ais-2a5 is installed
05:13:13 vrb/pkg Part jrog-a7 is installed
05:13:13 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-20.vpx does not exist
05:13:13 vrb/pkg Part jrog2-21 was guessed as installed
05:13:13 vrb/gen LoadState: Edition=3
05:13:13 min/gen Old version: 2a5 (677)
05:13:16 vrb/gen Under Jolly Roger! (26980377)
05:13:16 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
05:13:16 nrm/pkg Retries: total 0, files 0, servers 0
05:13:16 vrb/fil NeedReboot=false
05:13:16 min/gen Return code: 0x2000001C [The license for this product is invalid.]
05:13:16 min/gen Stopped: 10.09.2010, 05:13:16
05:13:16 min/gen Started: 10.09.2010, 05:13:16
05:13:16 min/gen Running setup_ais-2a5 (677)
05:13:16 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
05:13:16 nrm/sys Memory: 43% load. Phys:1179708/2086068K free, Page:3246700/4023840K free, Virt:2070160/2097024K free
05:13:16 vrb/sys Computer WinName: SCHUMIN666
05:13:16 min/sys Windows Net User: SYSTEM
05:13:16 min/gen Cmdline: /iscustvalid 26980377
05:13:16 vrb/gen Operation set to INST_OP_CHECK_CUSTNO
05:13:16 min/gen Old version: 2a5 (677)
05:13:16 vrb/reg Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
05:13:16 nrm/sys Using temp: C:\WINDOWS\TEMP_asw_aisI.tm~a04444 (2547M free)
05:13:16 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
05:13:16 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (2547M free)
05:13:16 nrm/int SYNCER: Type: use IE settings
05:13:16 nrm/int SYNCER: Auth: another authentication, use WinInet
05:13:16 vrb/pkg Part prg_ais-2a5 is installed
05:13:16 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10090900.vpx does not exist
05:13:16 vrb/pkg Part vps_win32-10090901 was guessed as installed
05:13:16 vrb/pkg Part setup_ais-2a5 is installed
05:13:16 vrb/pkg Part jrog-a7 is installed
05:13:16 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-20.vpx does not exist
05:13:16 vrb/pkg Part jrog2-21 was guessed as installed
05:13:16 vrb/gen LoadState: Edition=3
05:13:16 min/gen Old version: 2a5 (677)
05:13:19 vrb/gen Under Jolly Roger! (26980377)
05:13:19 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
05:13:19 nrm/pkg Retries: total 0, files 0, servers 0
05:13:19 vrb/fil NeedReboot=false
05:13:19 min/gen Return code: 0x2000001C [The license for this product is invalid.]
05:13:19 min/gen Stopped: 10.09.2010, 05:13:19
2000001C: It means license banned. Remove avast, install the free home version and don’t use any of keygens again.
Probably a pirated version of XP as well. ???
WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]