after lots of tries myself to resolve the issues i posted a ticket about 11:00am this morning and wondering if any one can help me
this is the ticket sent to support desk
I had to unistall avast 4 then 5 with your uninstaller for some reason in (safemode)
then installed avast internet suite 5 and managed to register the program after many failed attempts.
But NOW I have NO internet connection also i cannot turn your firewall on.
I have had to uninstall avast internet suite 5 again to get to the internet to send you this ticket.
when the program was running in task bar I get the avast icon but has a yellow !,
so click on it it tells you to fix a Problem then it tells you that firewall need turning on but when I clickon turn firewall icon the reply is UNABLE to start firewall
everything else is running.even windows firewall is running
MY system XP PRO service pack 3
but i cannot connect to the internet nothing cannot connect to my router NETGEAR WNR2000 iether
I have noticed when i go in my devicemanager hardware my network adapters
it normally reads
1394 Net Adapter
NVIDIA nForce 10/100/1000 Mbps Ethernet
NVIDIA nForce 10/100/1000 Mbps Ethernet #2
after i install avast this is what is in network adapters section
avast! Firewall NDIS Filter mini port
1394 Net Adapter
1394 Net Adapter avast! Firewall NDIS Filter mini port
NVIDIA nForce 10/100/1000 Mbps Ethernet avast! Firewall NDIS Filter mini port
NVIDIA nForce 10/100/1000 Mbps Ethernet #2avast! Firewall NDIS Filter mini port
Wan Miniport(IP)avast! Firewall NDIS Filter mini port
After another uninstall It has reverted back to the normall network adapters and i am on the internet again also my email works now but no ANTIvirus running
please hurry and try to resolve my problem
after every install i rebooted
after uninstall rebooted removed in safe mode
the network adapter is what i have no idea about the extra ones avast has added seems to me why i have no internet and using the ip for the router in explorer it does not show router
can i remove them well stopp working
thats not been tried yet
if it no work i have to uninstall avast just to get to internet
The drivers are okay. That’s how a firewall works.
Is there any other security software on your system? Norton, Symantec, Zone-Alarm? Those have to be removed before installing. What is our OS? Win 7? Win XP?
there was no other fire walls running no other virus stuff
i runnning widos xp pro service pack 3
of to run hijack this for avast they replied to my ticket
after 5 hrs
any one else have any ideas
I sent in hijack this to support around 4 pm so i suppose it may take a while.
the most anoying thing is everything worked with v 4.8 nothing has changed
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro.
Check and post the results.
Also, before installing, it will be good search for “aswNdis” references into C:\Windows\Inf\oem*.inf files. You can use Windows Search or FileSeek (http://www.binaryfortress.com/fileseek/) for that. Then you can move the files to another folder. Boot. Try installing again.
