Known issues : - we are fixing the issue with certificate when you are using HTTPS to access the portal. It will be fixed soon - https://forum.avast.com/?topic=177575.0
we still plan to support other languages than English. They wlil appear in next days.
you cannot access your old tickets - that was tough decision however we had to close user interface of our old ticketing system to introduce the new at the same domain. We haven’t migrated old tickets to new system. You can still reply via email to the old tickets and we’ll continue in the communication till your issue is resolved. Newly created tickets should appear in the new system.
— IF you cannot continue in the communication or you want to move to new system then just create new ticket at http://support.avast.com/support/tickets/new. PLEASE, add there note about the previous ticket. We’ll find it in archive, close it in old system and will continue in communication in new system.
Also, how do I know if the ticket I submitted a few days got lost in the shuffle? I don’t see a choice to view tickets at http://support.avast.com/support/home > Account. Lots of info on the account screen, but not support tickets.
Thanks for getting the Secure DNS message removed from the UI!!
For some reason the http url is being redirected via an HTTPS login page - so firefox is rightly saying you are using https to connect to a non secure page.
The question is why is this login intercept happening, presumably that has now changed from what it was before. I was able to connect directly to that page yesterday without issue.
But that is because it isn’t being redirected to the https login page first, that is why I also pasted it into my image attachment, to show why the firefox warning is/was displayed.
The support ticket link works now! By the way, how can I view my old/existing support tickets? Only one of them is still active and under investigation. Ticket ID: #BYU-790-31187
This entire process of going through links to get a refund sucks! The phone vendor Digital River is useless, and have us go to the Avast link to submit a ticket. Then you often get to this page and it is unavailable. I finally was able to get through and type something, but god knows when I’ll get a response! They can ignore you, and you cannot even complain about it, because Avast will not allow you to speak to them. DR has no control over billing, so a customer is screwed. Horrible customer service!