On the 4th of this month, I sent the support ticket #QRA-352-94675. It is strange that six days have passed with no response. This is very important to me.
Abel
It can take 7-10 (Business) Days to process.
Patience will prevail. 
If it isn’t something confidential, then why not ask here in the forums.
This sub-forum relates to the my.avast.com account page, not about the antivirus itself. They are handled at the Avast Free/Pro/IS/Premier forum - https://forum.avast.com/index.php?board=2.0.