Support email rejection

Avast Free Antivirus / Premium Security
1

Hello

How am I supposed to have a conversation with support personnel
when my reply to their email is met with the following:

-----------------8<-----------------------------

WE’RE SORRY…

Our Customer Care team cannot accept unsolicited emails, so your email was not
delivered. For help with your Avast product, subscription, billing issues,
technical support, and more, please visit our Customer Support website:
https://support.avast.com

Please don’t reply to this email. It was sent from an automated account that
can’t respond to your replies.

Thank you for your understanding!

Your Avast Team

-------------8<------------------------------------------

Previously when I had email exchange with support it went well.
That time I used a dedicated email application, now I used a webmail
in a browser. Could I be to blame or has Avast changed something?

yours frustrated

Shamino

2

Did you follow the link they supplied and address your question there ???

3

Thank you for prompt answer. Yes I checked the link and saw that I had already made the suggested operations. My problem is that my email to the support person is rejected as “unsolicited email”. Am I supposed to go via https://support.avast.com and then wait for next email from someone? Can there be no email exchange like there used to be? Would it not be nice if the support email said that the email address it is coming from does not accept inbound emails if that indeed is the case?

Shamino

4

You need to receive your reply from Support first and go from there. It all depends on your question and their reply to you what follows next. If that part doesn’t resolve, you can always come back here and see if there’s anything else we can do.