Support Tickets: do they even look at them?

Well, as the subject mentioned I am wondering how long it takes before a support tickets get answered.

I have 1 now waiting in some response (well any like really) for over 6 days.
This issue I have is now going on 12 or more days but who is counting right.

Normally it isn’t any were near this delay.

Personally I would use the forums as nothing is as fast as the forums for a response.

Or is this in relation to a topic/problem that hasn’t been resolved ?
If so what is the URL of the topic ?

Maybe we already know your answer!