How long does it take the receive a reply to an urgent support ticket as I have had no responce for a month? Thank you
Welcome to the forum. 
If you describe your problem, we may be able to help you. If not, we can alert a Moderator (Avast) and ask them to take a look.
I just had the same issue, I was at 10 days with no response. I believe the Avast ticket system is broken/in-effective. The Avast forum is 10 times better! Cheers Avast forum guys (and gals)!
You could post your ticket # here and possibly an Avast team member will check into it for you.
Thank you for your reply.
Here is a copy of the ticket that I submitted.
I received an email on 26 November 2014 to say that my credit card " has expired or will expire before yout renewal date" so I upgraded to Avast Premier on 12 December 2014 (Order ID 11294869360) but on 26 December 2014 you have taken a further £29.99 from the card that you said was due to expire (Order ID 14213923200). I now have two licences running and would ask you to please refund the £29.99 to my card as soon as possible.
This is the second time I have submitted a ticket as I have received no responce from the the first one which was submitted on 27th December 2014.
Although I am pleased with the software the customer service seems to be sadly lacking and I may choose to go elsewhere in the future if I receive no satisfaction.
Regards
David Baker
Post your ticket-ID.
My ticket ID is #ZYO-342-12751
Many thanks
OK, I’ll try to get you some attention.
Thank you very much
You’re welcome.
my ticket numbers are CVR-166-19372, CNG-786-63199, AND RWK-445-42761. all pertain to the same problem, could someone from avast do something please. thanks
Hi Ian,
Your tickets are already being taken care of. Please don’t send a new response every few hours as it only delays us to reach your case. Thanks.
Hi David,
Unfortunately we couldn’t see your ticket before as you closed it. I will re-open it
Sorry, I have posted the 1st ticket no. That I submitted then closed. The correct one is VIEW #QYP-997-48274. Sorry for being so stupid!
No worries,
You’re on the right track now. 
Thank you so much for your help, so grateful
Dave
You’re welcome, everyone pitched in, hope your issue is resolved soon.
My support ticket # is KFD-970-13424 AGENT: SELMA MacArtain
I HAVE BEEN TRYING TO GET THIS ISSUE SOLVED SINCE JAN 29, 2015.
I COULD NOT AUTORENEW #14369222142 BECAUSE MY CC HAD CHANGED.
I WAS ADVISED THAT THE CURRENT ORDER numberWAS CANCELLED.
I THEN WAS TOLD TO MANUALLY ORDER AND FOUND OUT THAT THE ACTION RESULTED IN MY
STARTING a new COVERAGE ON 2/2/15. I ONLY WANTED TO GIVE A NEW CREDIT CARD TO CHARGE ON MY ORIGINAL PURCHASE ON 2/25/2014.
SO FAR IT HAS TAKEN OVER 2 WEEKS TO HAVE THIS ISSUE TAKEN CARE OF PROPERLY. i would like help in getting a refund of $39.99 plus tax because I am a current subscriber and should only have been charged $29.99 plus tax like last year.
I think AVAST is so BIG it cant give CUSTOMER SERVICE IN A TIMELY MANNER. CAN YOU HELP ME ?
@ LindaKay,
Reported to Moderator for help.
Hi LindaKay,
Please don’t send a new response so often to your ticket. This will only delay us to reach your case