Support very slow ?

Viruses and worms
1

Hi,

I send 2 malware support avast and antivirus

04 April : Worm by steam :
04/04 3/57 : https://www.virustotal.com/fr/file/31e9675a137f0251ef67cf3de9467b3c99bd18911d195fe04f64f8667d24a0f0/analysis/1428402798/
07/04 18/56 : https://www.virustotal.com/fr/file/31e9675a137f0251ef67cf3de9467b3c99bd18911d195fe04f64f8667d24a0f0/analysis/1428402798/

05 April : Fake flash player :
05/04 10/56: https://www.virustotal.com/fr/file/eb545e6ab1723b0db0967002c1e0c001f2fa6d290db381f0d93196fd634f4980/analysis/1428227513/
07/04 23/56: https://www.virustotal.com/fr/file/eb545e6ab1723b0db0967002c1e0c001f2fa6d290db381f0d93196fd634f4980/analysis/1428403377/

They are not detected… how may days, weeks or month for add worm detection ?
https://forum.avast.com/index.php?topic=169106.0

Before i use Eset, there 1 - 2 hours for add !!!
Thank you

2

Are you using this. https://support.avast.com > avast virus lab

3

yes i put the link on french board where i have write tickets :

ticket Worm: SLM-993-52423
ticket fake plugin : XJO-589-76647

4

avast is detecting the fake flash player as pup for months already on access.
Virustotal is not using the on-access detecting.

5

i scan on demand avast not show alert…

6

There is a difference between on-demand and on-access.