Suspect avast is blocking updates for Uniconverter & Filmora9

Everytime I click to update Uniconverter I get: “Update failed. Please check if the internet connection is correct”. With Filmora9 I get: “Failed to check update”. The problem only started after I installed Avast.

I’ve made the exceptions for the exe files. no luck there.
Gone through and turned everything on avast off… no luck there.
Called the helpdesk… they want $200+ to fix it. Might as well get rid of Avast and get another antivirus system which would be cheaper. It also feels like “Oh, hey. We created this problem for you now pay us to fix it”
Gone through and cleaned out any possible conflicts with old Anti Virus files - nada.

Any help with this would be appreciated.

Thank you

  • Which Avast…? (Free/Pro/IS/Premium)
  • Which version/build of Avast…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?

If you have paid version and use Avast Firewall, is Firewall set to “Private” as default Public mode is more restrictive.