Suspected Malware Blocking My site?

Viruses and worms
1

Hey guys

I have this that keeps coming up when i try i access my webpage ( and the page wont load )

Infection: URL:Mal
Process: C:\Program Files (x86)\Lavasoft\Web Companion\TcpService\2.3.4.7\LavasoftTcpService.exe

it only seems to pop up with avast, other people who use different anti-virus software don’t have the issue ( and the page loads )

Is it actually Malware on my site or is avast seeing it as a false positive. If it is a false positive i can unblock it on my computer but how do other people seeing my site know to unblock it?

Thankyou
James

2
C:\Program Files (x86)\Lavasoft\Web Companion\TcpService\2.3.4.7\LavasoftTcpService.exe
Do you have avast and AdAware (Lavasoft) installed?

What is your website URL ?

3

Blacklist check
https://virustotal.com/nb/url/189e5bbd6af003e88e3fabfc5bad57c395c07ea4d40e15f7b5fef3ecdd30be9c/analysis/1461735441/

Your website is infected
https://sitecheck.sucuri.net/results/www.aggiesaquariums.com.au

click on more information > https://yandex.com/infected?l10n=en&url=www.aggiesaquariums.com.au
According to Sophos there are or have been a Ransomware (Locky) infection on that site

IP history >> https://virustotal.com/nb/ip-address/116.0.20.2/information/

4

Yes i have both Avast and Adaware installed

5

Oh there is definitely malware on our site then :frowning:

bugger, is that site you have linked the best one to use to get it cleaned/fixed?

Thankyou for your help

6

Todays AdAware is a full antivirus and will conflict with avast
you have to uninstall one and replace it with Malwarebytes (if you want a secondary scanner)

Only install one AV

Why Using Multiple Antivirus Programs is a Bad Idea
https://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/2670/

7
bugger, is that site you have linked the best one to use to get it cleaned/fixed?
Sucuri will help you clean it, but it is not free >> https://sucuri.net/