Yes, open the avast chest, click on the User Files section, from the File menu select Add. Navigate to the suspect file and select it. You would need to remove it from the original location as you are adding to the user files section and not deleting the file.
What is the suspect file name, where was it found e.g. (C:\windows\system32\suspect-file-name.xxx) ?
Have you googled the file name to see if there is anything associated with it ?
You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here. I feel virustotal is the better option as it uses the windows version of avast (more packers supported) and there are currently over 30 different scanners.
Sorry to butt in, but I don’t think the forum works that way.
The folk who help/answer questions are usually not Avast employees. I don’t believe any of them would have access to anything emailed to avast, except for VLK. And he’s a developer.
Generally you will only be contacted if they need further information.
Still waiting for an acknowledgement to the questions asked previously. In the meantime here is another question to add to the collection. You mentioned you scanned your system with AVG, which one, AVG anti-virus or AVG anti-spyware ?
Having two resident ‘anti-virus’ scanners installed is not recommended as rather than provide twice the protection it can cause conflicts that could leave you more vulnerable.
Well had you mentioned the file name earlier and its location, I would have suggested HiJackThis so we could see what was running and to remove the run entry from the registry so it wouldn’t run on the next boot, that would also have allowed you to add it i=to the chest, remove/rename it, etc.
System Restore whilst it can help, it isn’t infallible and you can often get unexpected consequences when using it to step back as what other good work you did in the period could be lost.
Did you try the general cleaning procedure?
I suggest:
Disable System Restore and reenable it after step 3.
Clean your temporary files.
Schedule a boot time scanning with avast with archive scanning turned on.
Use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:24:07 PM, on 12/04/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
I suspect that there is some bad things inside your system which is
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra ‘Tools’ menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (there is also others infected files if im not wrong)
This is very bad(for me). Why I said this two is bad ? I said this two is bad because it is killing my system yesterday with popping up thousands of internet explorer without stopping and some others bad thing. What i did is run a Hijackthis and fix check this two and some others suspicious files like Joybeep.exe , Binary arms and others. Than I run a scan with Avast,Adaware,Spyware Doctor and it found almost about 70 files infected with trojan horse and worms.
It’s Party Poker that I have been playing for quite sometime (over 70 million play chips won and in my account) without any problems being experienced.
Not sure which program you used to identify these two files as being infected ?