SWCUEngine.log on C:\ since Windows 10 update 1709

bob3160 · 2017-11-30T14:50:11.000Z

I’ve reported this to Avast on the Developers Channel.

http://screencast-o-matic.com/screenshots/u/Lh/1512053375265-25504.png

When I get an answer, you’ll have an answer.

system · 2017-12-01T03:42:24.000Z

Thank you!

bob3160 · 2017-12-01T13:43:44.000Z

yurlow69mail2013 post:10:

Thank you!

Here’s what I’ve been told so far:
“Hi! SWCUEngine.log is written by Software Cleanup Engine which is used for Cleanup and Game Mode.
Error 3004 means that requesting additional information from backend failed.
Why it is located in C:\ is probably related to wrong initialized Engine instance.
We are currently investigating that. I will let you know as soon as I have more information.”
When I know more, so will you.

system · 2017-12-01T19:40:57.000Z

Thanks again!

bob3160 · 2017-12-01T20:49:54.000Z

Problem was resolved with the last VPS update.

http://screencast-o-matic.com/screenshots/u/Lh/1512161355858-10732.png

system · 2017-12-01T21:20:55.000Z

Does not want to be updated …

bob3160 · 2017-12-01T21:24:48.000Z

http://screencast-o-matic.com/screenshots/u/Lh/1512163345440-97731.png

system · 2017-12-01T21:39:58.000Z

It was updated, we will look, what will be farther.

system · 2017-12-02T16:05:35.000Z

SWCUEngine.log is also created in the root of drive C.

bob3160 · 2017-12-02T16:13:25.000Z

yurlow69mail2013 post:17:

SWCUEngine.log is also created in the root of drive C.

Did you delete the log after doing your VPS update ???
I don’t have the log on the root folder any more.

http://screencast-o-matic.com/screenshots/u/Lh/1512231191696-72524.png

system · 2017-12-02T19:08:36.000Z

Removed, but it appeared again.

bob3160 · 2017-12-02T19:50:03.000Z

yurlow69mail2013 post:19:

Removed, but it appeared again.

In the root folder ??? Not here as you can see from the screenshot.

Asyn · 2017-12-02T20:24:46.000Z

bob3160 post:20:

yurlow69mail2013 post:19:

Removed, but it appeared again.

In the root folder ??? Not here as you can see from the screenshot.

Hi Bob, your screenshot is related to another log file.

bob3160 · 2017-12-02T21:40:09.000Z

Asyn post:21:

bob3160 post:20:

yurlow69mail2013 post:19:

Removed, but it appeared again.

In the root folder ??? Not here as you can see from the screenshot.

Hi Bob, your screenshot is related to another log file.

Sorry, my error. Here’s the right one. Same results:

http://screencast-o-matic.com/screenshots/u/Lh/1512250729673-82315.png

system · 2017-12-03T05:45:17.000Z

I’ll try to reinstall.

system · 2017-12-04T11:35:17.000Z

It worked for me. It’s not in root directory any longer. ;D

system · 2017-12-04T21:41:38.000Z

Reinstalled, it worked!!!

bob3160 · 2017-12-04T21:49:41.000Z

You’re welcome. Glad to hear the problem is solved.

system · 2017-12-08T10:30:58.000Z

Hi Bob,
Thank you, I removed the file from the root and now it is at the right place in C:\ProgramData\AVAST Software\Avast\log
without reinstalling.
Thank you again
Dominique

bob3160 · 2017-12-08T15:26:33.000Z

Dominique103 post:27:

Hi Bob,
Thank you, I removed the file from the root and now it is at the right place in C:\ProgramData\AVAST Software\Avast\log
without reinstalling.
Thank you again
Dominique

My pleasure. I’m also happy Avast was able to resolve this fairly quickly.

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