I bought avast a very long time ago and I just started having some strange issues. I had just recently realized I had two copies of Java, both 32-bit and 64-bit, so a friend advised to remove the 32-bit version. Looking around I saw there was no reference to my newly installed 64-bit version of Java, so I just edited all the Java’s system variable paths.
Unfortunately, upon restart it took about 5+ minutes to get past the Windows Starting screen, and then when I finally got to the login screen, after entering my credentials the screen went black with the exception of the cursor. I tried repairing but there was only a cursor with the classic windows 7 background, nothing loaded. But after trying to start it up in safe mode I was stuck on aswRvt.sys for maybe 10 minutes, and googling it lead me here (http://forum.avast.com/index.php?topic=120531.0)
Reading a bit I understand I should create a new thread. Shall I follow the original instructions and acquire logs?
Thanks!
Edit: I tried prefetching the logs anyway to not waste time, but the second download link (RC) is dead.
Oh, I kept the black screen up, and a few hours later the desktop loaded! But it loosk like literally no other software is loaded according to the Taskbar, it’s like doing anything takes ages (though I am able to bring up the control panel, system properties does nothing so I guess I’m waiting.)
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7. Click repair my computer
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
When running FRST.exe from the command prompt in the system recovery.
Also, after trying to run FRST64.exe, I’m getting a popup error outside the command prompt, being: “The instruction at 0x4002d8dc referenced memory at 0x7794f560. The memory could not be written.”
Actually I wasn’t looking at the screen after I told it to recover. It seemed to finish incredibly quickly - like within 5 seconds, as I tried running it again. I dismissed it earlier but in hindsight, the message at the end might be related:
“If you have recently attached a device to this computer, such as a camera or a portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for asisstance.”
I did, yes. Although to clarify, my usual C:\ drive appears to have been renamed E:\ (I have no idea what C:\ is now, it was called “reserved”-something.) To confirm that you mean the current C:\ and not the drive with my operating system on it?
chkdsk finished and it said it found no bad sectors and that it couldn’t find a problem with the files, plus said it couldn’t write logs because of error 50.
Rebooted the computer and I’ve been on ‘Starting Windows’ for a minute, so I suppose it didn’t fix anything unofficially.
Yes. While I’m looking for a CD I’m booting normally to try and run it from the local cmd, hope that’s a good try? Since technically I can start the computer and so on, it just literally takes 2-3 hours for everything to finish loading and anything new from then on - like opening msconfig - takes 20 ish minutes.
Oh my god! When I opened My Computer to open the USB, while I didn’t find the USB, I noticed one of my drivers, the one with all my data - my IDEs, my cache, my server data, all my work - I couldn’t see the size, it was just a name. I unplugged it from the power & SATA and booted the computer again, and it’s working fine…
Oh my god, it can be recovered, right? My friend believes it’s defective.