System hangs by using up all the memory it could use

system · 2015-07-08T02:43:34.000Z

Hello,
Hello,

For the past couple of days, I’m experiencing a hung laptop, especially whenever I use an application which normally used to use up 0.8 GB of the RAM. Now it goes beyond 2.5 GB of the RAM and resulting in a hung laptop. (My total RAM is 4GB only)

Your help is much appreciated.

By the way, “aswMBR” stopped working with the message “avast antirootkit! stopped working”. I’m attaching the screenshot of the same too.

Regards,
Bob

dbrisendine · 2015-07-08T05:13:34.000Z

FIRST >>>>

Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):

Yahoo! Search Protection

To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.

Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.

SECOND >>>>

FRST Fixlist run

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Move your copy of FRST from the Downloads folder onto the desktop. Go to C:\Users\luv64\Downloads\GFDL IEOD\IEOD 2015 07 and right click on FRST64.exe; select CUT from the menu. Go to your desktop and right click a blank spot on it; select PASTE from the menu.

Download the script file (Fixlist.txt) that is attached by right clicking on it and selecting “Save Target As…” or “Save Link As …” (depends on the browser you are using). Please make sure that the file type is set as Text File (or All Files but NOT as a HTML file) and the files name is Fixlist.txt , save it on the Desktop, so that fixlist.txt is next to FRST64.exe that you just moved there.

DO NOT DRAG AND DROP to download the script, it won’t work properly for FRST.

The script tells FRST what to do.

Start FRST that is on the desktop by right clicking on file and selecting “Run as Administrator…”

When the tool opens click Yes to disclaimer. (if it still does). Allow the tool to check for updates and start them (if needed); the tool will state when it is ready to run.

Press the Fix button just once and wait. The script will be processed and your system restarted to complete the removal / breakage of the malware.

http://i1351.photobucket.com/albums/p785/dbreeze2/just%20stuff/Press%20the%20FIX%20button_zpsdd5zi3mt.png

The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach). Also, please tell me how your system is running now.

system · 2015-07-08T06:47:13.000Z

Hello dbrisendine,
Thank you very much for your fix. It works like a charm. The RAM usage used shoot up through the roof previously. Now, he is behaving like a good boy.

Regards,
Bob

dbrisendine · 2015-07-08T07:05:47.000Z

If you are satisfied with your system, I need to remove our tools and send you on your way.

Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

Download Delfix from here to your desktop and double click it to start the program
- Ensure Remove disinfection tools is ticked
  Also tick:
- Activate UAC
- Create registry backup
- Purge system restore
- Reset system settings

http://i1351.photobucket.com/albums/p785/dbreeze2/just%20stuff/DelFixSelectall_zps0f04cec4.png

Click Run
- The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.

You can keep the Malwarebytes Antimalware on your system as a second opinion scanner (to Avast). Make sure it is updated and scan once a week.

system · 2015-07-08T07:17:48.000Z

Thanks again for your support!

Regards,
Bob

Announcements