System was shut down whilst scanning in progress - now won't re-boot (XP)

Hi - a friend’s system has this scenario - I have no experience of Avast and have only spoken on phone to him; not seen system yet - may pop to his office tomorrow if I have time. He’s tried starting in safe mode, gone to older system settings as a restore, to no avail.

Someone unused to the system apparently switched on PC and thought was slow - saw was scanning files, etc - and switched PC off and system refused to reboot since - is there anything I can suggest they do? Thanks!

Regards

Carl


Welcome to the forums. :slight_smile:

Have you tried booting to safe mode or last known good configuration?


Apparently he has, yes - same problem. Thanks anyway!

Use Boot Disc if he has one. Otherwise run a generic.

Thanks - shall do.