System won't start up - safe mode hangs after loading aswRvrt.sys

Viruses and worms
1

Hi, been having a problem with my Acer laptop running Windows 7 64. I can’t get into windows, it hangs at the windows logo and when trying to get in using safe mode it stops after it has loaded aswRvrt.sys. I have tried running a windows 7 repair disk but can’t get anywhere with it. I am using Ubuntu 11.10 live CD to write this.

Can anyone help?

Thanks.

EDIT- Read on another thread about FRST so going to run that now and I will post a log soon.

EDIT2 - No luck with the FRST, couldn’t load it. Just went back to Windows Error page. Maybe I did it wrong? I just put the file on a USB and booted it, the screen went black for a moment but then back to the usual page offering me startup repair.

2

Do you have Windows 7 install disc at hand?

3

I was just about to go fetch someone

4

Yeah I have one, I’ve tried repairing it through that too but I get to a blue windows page with a cursor but no options or anything to click.

I’ve realised I didn’t set up my usb right before so that’s why I couldn’t run frst but I can’t find the Windows 64 RC download anywhere.

5

Copy FRST you downloaded to USB and instert into PC.

Then insert Windows 7 installation disc and boot it, like when you install the system.

You will get images like these:

http://winsupersite.com/content/content/128506/win7/win7_rtm_01.jpg

http://winsupersite.com/content/content/128506/win7/win7_rtm_04.jpg

http://winsupersite.com/content/content/128506/win7/win7_rtm_07.jpg

When you get to this image, press Repair your computer

http://winsupersite.com/content/content/128506/win7/win7_rtm_08.jpg

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

[*] In the command window type in notepad and press Enter.
[*] When notepad opens, click File and select Open.
[*]Select “Computer” and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter.

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run. When the tool opens click Yes to disclaimer.
[*]Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

6

I followed the instructions above and after clicking “repair your computer”. It shows blue desktop background screen with a bird and some leaves but no options to click anything. If I press enter the blue wheel spins but nothing happens.

7

I’m just going to re install Windows will probably be easiest. Thanks anway.