Taking a long time to answer my ticket

system · 2017-06-25T14:01:41.000Z

I had a problem with my account and made a ticket, but it’s been almost 1 month since I made it, and I still haven’t gotten an answer from them. Does it usually take this long for Avast to answer a ticket?

Eddy · 2017-06-25T14:05:07.000Z

Normally not, but there has a huge delay in handling tickets since several months.

system · 2017-06-25T14:06:53.000Z

A huge delay? Ughh… okay… Um do you happen to have an estimate time I have to wait?

Eddy · 2017-06-25T14:12:00.000Z

Currently +/- 15 business days is not a exception.

DavidR · 2017-06-25T14:16:09.000Z

@ TeeGee33
What is your support ticket ID number?

What is the problem with your account ?
If it isn’t of a confidential nature then you may well be best to ask what can be done or at least give an idea of what to do.

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