I am getting a pop ups regularly with an audio recording asking me to call a number to get help fixing it. They prevent me from closing my browser unless I manually close it through the task manager. I run Avast antivirus but it isn’t finding any problems when I run scan. Can someone advise?
Two programmes to run … these will not fix it yet 
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.
THEN
Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the “Scan” button to start scan
https://dl.dropboxusercontent.com/u/73555776/AswMBR%20scan.JPG
On completion of the scan click save log, save it to your desktop and post in your next reply
Scans attached.
Which browser does this appear in ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: HKLM\...\Run: [] => [X] FF Extension: Awesome screenshot: Capture and Annotate - C:\Users\Paul\AppData\Roaming\Mozilla\Firefox\Profiles\qeswwb3e.default-1425438805017\Extensions\jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack.xpi [2015-03-03] [not signed] CHR Extension: (Awesome Screenshot App) - C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\mfpiaehgjbbfednooihadalhehabhcjo [2015-10-13] CHR Extension: (Awesome Screenshot: Screen capture, Annotate) - C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\nlipoenfbbikpbjkfpfillcgkoblgpmj [2015-10-13] Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
I have run those as instructed and the logs are below.
Are you still getting the popups ? If so in which browser
Sorry for the delay. I was out of town on business and this got pushed to the back burner. I haven’t had any issues since pushing through the fixes you sent. Thanks!
On a possibly unrelated note I also had a couple of debit cards compromised recently. Could this be related to these browser issues? I do shop online occasionally.
Not sure, but if the data was sent to a known bad site then Avast would have stopped it immediately.
Any further problems ?
No further problems. Thanks!
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
Select the options as shown
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 