Ok, I tried to insert my existing license into another laptop which was not successful, tried to call AVAST 30minutes waittime ,no answer…) , no success…Tried to submit a ticket, no success because it will not recognize me as a paid user…
Very very frustrated !!
Why would you have to be a paid user to submit a ticket?
It would not allow me to send a ticket …
Please don’t place your post’s in two location’s as this make’s it hard for people to follow your post’s. How many license’s did you buy.
One license, one laptop is gone, so need to install it to another one…So AVAST resent me the nbr, the apllication can’t paste it directly into the avast file…So I manually did copy paste, but instead of the lic nbr I put in the key…So it did not recognize it…
Also I did install 5.o previous was 4.8…
Just to make sure that I called the right nbr, this is the one :
1-877-314-5079
@ igor,
Please see this previous thread where I tested this issue: http://forum.avast.com/index.php?topic=62903.0.
The OP has the correct # for the paid if living in the US/Canada. There is a different # for Free users, however the wait time is > 30 minutes when I called and tested it as well.
Same thing happened to me, although I am a free user, but the Avast Team said this should work for paid and free users. Perhaps some clarification is needed for the online “submit a ticket” especially for free users (the OP is a paid user).
I submitted a ticket to support and got a reply the next day.
I’m using free version.
well ok, so in the end it just means that offshore support saves money for the company but will screw up the customersupport and some of them will cancel the product …
So what makes sense here ??
I still can’t send the ticket … Don’t get me wrong I love AVAST but if the support let’s you down this way ???
Ok,heads up !!
called today , was connected within seconds … explained the problem and we did this remotely …
Everything was solved within minutes, fast efficient and nice customer support !! Thanks gaurav.chauhan from India … Yogi technologies !! wonderful …
Looks like this was an isolated incident (maybe a routing problem) But AVAST is definetely nbr. 1 !!