My reading problem seems less serious than your writing problem. Each of the counter arguments you’ve made fail to do exactly that, argue.
What do you mean it’s not a business support ticket? I have a ticket ID at the top of that email, it shows up in the list of tickets I have submitted and the sales department reads “Business Sales”.

As stated earlier, I’ll wait.
I’ll go back to waiting for a response from avast, my initial option before deciding to signup for the forum. That, I must say, was a mistake on my part.