Three days eh?
Seeing that I don’t have any other option I’ll wait to see if one of my three tickets gets a response.
I respectfully disagree about me being wrong and to prove that, I’ve attached a screenshot of the receipt of acknowledgement, which clearly states that the ticket has been directed towards the department for Business Sales.

I’ve already mentioned in my second post on this thread as to what my issue is. All I wanted to know initially was how I could cancel the subscription within 30 days as promised during purchase. Again, the reason for that is mentioned in that post.
Thank-you for trying to help.