Terrible customer support

[Eddy]

We provide Free telephone support for the following issues with your avast! software* : Fresh installation Errors during install/uninstall Configuration-related issues Update-related issues Error message/alert Any other error/issue caused directly by installing or using avast!

*Excludes avast! Business Products

Toll free phone support:
US 1-866-951-7679

[bob3160]

@WayneG post:20

I feel your pain. I have a paid subscription and diligently update the software whenever Avast requested it. This last upgrade caused my Outlook not to work. They changed some settings that originally allowed it to work just fine. When I called support they told me the only way that they would fix the problem they caused was if I paid them $180.

What was once a good company to work with has become completely disreputable. It happens. Too bad. Probably some new ruthless management trying to hold their current customer base hostage. These little minds often kill a company before the company is able to regain its sanity. I have seen company after company perish after instituting unscrupulous tactics like this. Luckily, there are plenty of excellent competitors out there.

[Probably some new ruthless management trying to hold their current customer base hostage.

You're totally wrong. Those that I know, have been there for many years. Including top management. The last update actually made things easier for those using outlook since you no longer need to use special settings. :) Search the forum for Outlook and you'll find many responses.