Does anybody know if this is a false positive, or a real virus?
The tech support on the game forums is sadly incompetent and condescending (not taking the report seriously, although everybody using Avast is reporting the same thing), so that is why I am posting it here.
Thank you in advance.
Edit: This only applies to the test server version for me with the recent update
If only GData and avast detect it - GData uses avast as one of its two scanners so counts as 1 detection and almost certainly an FP.
Send the sample to avast as a False Positive:
Open the chest and right click on the file and select ‘Submit to virus lab…’ complete the form and submit, the file will be uploaded during the next update. A link to this topic wouldn’t hurt.
Or
You can send the sample to avast as a False Positive. From the avastUI > Support > scroll down to the ‘Report files to the avast! virus lab’ Submit to virus lab… button, use the next window to navigate to the suspect file. @@@@
A .part file is an incomplete download, so I don’t know if this could also have an impact on what is meant to be a Heuristic detection.
Sony Online Entertainment has reached out to Avast and opened a support ticket for this False Positive.
Our internal forums address the issue here and have listed some known work arounds.