The new version of Avast runs noticeably slower and often freezes

[doskraft]

@DavidR post:19

Obviously I can’t read the text of the images, hence my seeking confirmation on points to ensure you have taken the correct action.
Outside of that I’m unable to help, as I mentioned it isn’t an area that I have used for many years. I also don’t have a win7 system that I could test this on to see if I get the same error/s.

I think you will have to wait for some input from an Avast Team member (I will try to attract some attention to your topic), as those who have responded to try help/point you in the right direction have been long time avast users and helpers on the forums.

There is no need to understand the text, there is a standard UAC icon on the image, this is the standard place to run as administrator =)

https://i.yapx.ru/M1Mo8.png

Okay, thank you very much. I would be very grateful if you can draw the attention of someone to this post who can help or at least figure out what is the reason for the freezes.
I saw that in another topic, with a similar problem, it was advised to use the Avast Support Tool to diagnose… this means that there are probably different ways to solve my problem. I just don’t want to change the antivirus … and with such freezes, there is no point in switching to a paid one, what if it will be the same? I will only have to look for another antivirus if no one can help me figure it out.

I read a lot of Ukrainian and Russian-language forums … very many have the same problems with new versions as I do. It’s just that no one dares to create a topic in an English environment) That’s why it’s not only my problem.
I use windows 7 exactly because of a lot of musical equipment, which works better on version 7, I can not upgrade to 10

[jaroslav.nix]

Hi doskraft,

thank you for reporting. It seems to me (from those screenshots) that you have added some spaces into those xperf commands. Other than that you should be doing fine and it should work on Windows 7.

The proper way is to run the start command:
xperf.exe -on DiagEasy+DISPATCHER+Profile -stackwalk profile+CSwitch+ReadyThread -start avast -f \avast.etl -on 1492D477-3272-5C0C-D91A-C156CC3CD206

then reproduce the issue and then run the stop command:
xperf.exe -stop -stop avast -d avast-log.etl

Than please ZIP the avast-log.etl and upload it to our FTP server:
https://support.avast.com/en-eu/article/160/

or share it via some public drive.