The package is broken:Tried to download servers.def but failed with error 0x2000

Avast Free Antivirus / Premium Security
1

Windows XP SP3
Windows Firewall
Connection Comcast Cable
Total Physical Memory 512.00 MB
AMD Processor
Averatec Laptop

I can update manually. But Auto update always fails: “Package is broken.”

What does error 0x20000011 indicate?

Report below:

14.04.2009 19:26:18 general: Started: 14.04.2009, 19:26:18
14.04.2009 19:26:18 general: Running setup_av_pro-537 (1335)
14.04.2009 19:26:18 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14.04.2009 19:26:18 system: Memory: 63% load. Phys:179960/490992K free, Page:844088/1147648K free, Virt:2068064/2097024K free
14.04.2009 19:26:18 system: Computer WinName: YOUR-3CC2AFF346
14.04.2009 19:26:18 system: Windows Net User: YOUR-3CC2AFF346\Mark Minassian
14.04.2009 19:26:18 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
14.04.2009 19:26:18 general: DldSrc set to inet
14.04.2009 19:26:18 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
14.04.2009 19:26:18 general: Old version: 537 (1335)
14.04.2009 19:26:18 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
14.04.2009 19:26:18 system: Using temp: C:\DOCUME~1\MARKMI~1\LOCALS~1\Temp_av_proI.tm~a02144 (40685M free)
14.04.2009 19:26:18 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14.04.2009 19:26:18 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
14.04.2009 19:26:18 system: Computer DnsName: your-3cc2aff346
14.04.2009 19:26:18 system: Computer Ip Addr: 192.168.1.101
14.04.2009 19:26:18 system: Installed in: C:\Program Files\Alwil Software\Avast4 (40685M free)
14.04.2009 19:26:18 internet: SYNCER: Type: use IE settings
14.04.2009 19:26:18 internet: SYNCER: Auth: another authentication, use WinInet
14.04.2009 19:26:18 package: Part prg_av_pro-537 is installed
14.04.2009 19:26:18 package: Part vps-9041400 is installed
14.04.2009 19:26:18 package: Part news-4e is installed
14.04.2009 19:26:18 package: Part setup_av_pro-537 is installed
14.04.2009 19:26:18 package: Part jrog-e0 is installed
14.04.2009 19:26:18 general: Old version: 537 (1335)
14.04.2009 19:26:18 general: GUID: e26b50a3-2dd0-4994-94d9-6792d6ddae0e
14.04.2009 19:26:19 general: Server definition(s) loaded for ‘main’: 266 (maintenance:0)
14.04.2009 19:26:19 general: SelectCurrent: selected server ‘Download766 AVAST Server’ from ‘main’
14.04.2009 19:26:19 internet: SYNCER: Type: use IE settings
14.04.2009 19:26:19 internet: SYNCER: Auth: another authentication, use WinInet
14.04.2009 19:26:19 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
14.04.2009 19:26:19 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
14.04.2009 19:26:19 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
14.04.2009 19:26:19 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
14.04.2009 19:26:19 general: progress thread start
14.04.2009 19:26:19 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
14.04.2009 19:26:38 internet: Used server: http://174.36.159.197/iavs4x
14.04.2009 19:26:53 internet: Used server: http://174.36.159.197/iavs4x
14.04.2009 19:26:53 file: GetFileWithRetry: servers.def.vpu downloaded .
14.04.2009 19:26:53 file: GetNewerStampedFile:DSA_FileVerify(C:\DOCUME~1\MARKMI~1\LOCALS~1\Temp_av_proI.tm~a02144\onefile), error: 0x2000000B
14.04.2009 19:26:54 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
14.04.2009 19:27:09 internet: Used server: http://174.36.159.197/iavs4x
14.04.2009 19:27:25 internet: Used server: http://174.36.159.197/iavs4x
14.04.2009 19:27:25 file: GetFileWithRetry: servers.def downloaded .
14.04.2009 19:27:25 file: GetNewerStampedFile:DSA_FileVerify(C:\DOCUME~1\MARKMI~1\LOCALS~1\Temp_av_proI.tm~a02144\onefile), error: 0x2000000B
14.04.2009 19:27:25 package: Tried to download servers.def but failed with error 0x20000011.
14.04.2009 19:27:25 package: LoadAllDefs failed 0x20000011
14.04.2009 19:27:25 general: Err:The package is broken

2

All that I’ve seen is this so far: http://forum.avast.com/index.php?topic=25218.0

If you have the home edition, it should already be trying to download from the internet though.

3

I have the Home Edition of XP. Could this be a firewall issue. Any special setting for the Windows firewall: exceptions?

4

Well no, with the windows firewall, outbound connections aren’t really protected. If it did need a port open, avast would open it during the install process.

You’re sure that you don’t have another firewall installed?

Check out this post: http://forum.avast.com/index.php?topic=43784.0

They had the “0x2000000B” error as well.

Turned out to be another firewall.