The problem with Avast! Free Antivirus 5.0.396

Avast Free Antivirus / Premium Security
1

I have a problem with the latest version Avast 5.
The problem is that we are frozen desktop.
When I disable works well.
When I enable short time after the desktop is frozen.
How to solve the problem? ???
I use OS Microsoft Windows XP Professional

2

Do you use MBAM, by any chance? (MalwareBytes scanner)

Many people (me included) have problems with these two together.

3

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?

4

i install both avast5 with MB… it run smooth… just use clean uninstall all avast4 and everything should be fine.

5

Do you use MBAM with real-time protection ON? (you must have a license for that)

just use clean uninstall all avast4 and everything should be fine.
Not that simple. The proof is *many* people have problems with AVAST 5 and MBAM real-time, even if they uninstalled 4 cleanly before.
6

Yes

7

Yes, I can move the mouse
I installed Malwarebytes’ and Comodo firewall

8

I’ve paid for Avast 5 Internet Security and am unable to download the product. I keep getting an error message that says the website cannot be found. Is there somewhere I can download the product without having to pay for it again! I am very frustrated and ready to write off this product and install the standard anti-virus programs. I received a response to my e-mail that says to just use this website and save to my laptop - http://files.avast.com/iavs5x/setup_av_pro_eng.exe - avast! Pro Antivirus I cannot seem to save or run this program! Any suggestions… Thanks

9

twogirls612
Downloads fine for me when I click on your URL. What other security products are you using? Something appears to be blocking it from your side if you can’t download it. And please start a new thread if you have a separate problem. :slight_smile:

10

Some have experienced a problem with avast5 and MBAM paid version with resident protection conflicting ?
Whilst I don’t know why this an issue, some have disabled the resident function in MBAM and that has resolved the problem for them, try that first.

Comodo current editions aren’t stand alone firewall but CIS, which includes multiple modules including an anti-virus and this could also be the problem if the CIS AV is installed ?
So if you have the CIS AV module installed you can and should use the add remove programs to remove it.

11

Only the firewall without using antivirus

12

Malwarebytes’m totally turned off and no more problem with the freeze screen.
What other program can I use and I do not appear this issue?

13

Well you can still use MBAM as an on-demand scanner as I do. I also have SAS Pro which also has resident protection and no conflict with avast.

There is also WinPatrol at winpatrol.com, this monitors changes to your system, registry, etc. and this could effectively give notice of either unauthorised changes to your system of what applications you install do. The Plus version has recently been on offer at $0.99 which I took up.

14

What can I turn off the MBAM that we are not a problem when running?

15

The resident protection element (under the Protection tab of the settings), I don’t have a problem in running on-demand scans with MBAM.

16

I’m running the free (non-resident) MBAM and have had no problems. Judging by posts from others, conflicts between MBAM and avast 5 seem to be mostly, maybe entirely, with the paid version of MBAM. As David R suggested, if you disable the resident protection in MBAM, that seems to eliminate the conflict in nearly all cases.

17

I just did that and no more problems.
Thank you all :wink:

18

You’re welcome, glad that everything is now functioning.

19

I have

Avast 4.8 (real time protection kept on)
MBAM (no real time scanner)
Spyware Blaster
Spyware Terminator (real time scanner kept on)
Spybot (no real time protection except host protection)
SuperAntiSpyware (Is there real time protection for this?)
Spyware Doctor (currently disabled, pending my decision to get rid of it. Super ceded by Spyware Terminator)
Avira AntiVir (no real time protection used)
Outpost Firewall

So my question is if I uninstall Avast 4.8 since I only have 24 days left on the product key and install 5.0 will I encounter program conflicts? Also what are the problem inherent to 5.0 that have been discovered.

20

That much protection is not recommended :slight_smile:
You better you an antivirus and antispyware(avast)
Plus a scanner or two(MBAM and SAS)
Plus a firewall it is already good :slight_smile:
Plus some add ons in firefox like WOT ;D