The resident protect is switched off position

Hi!

I have a question about a serious problem, my friend’s the child make the resident protector to switched off position and we aren’t able to switched on, we choose the highest level, but if we go out from avast this option is go back to switched of mode. And the shor cut icon has been disappeared from the Taskbar, maybe the child has switched off there the avast and till that time they aren’t able to use the resident protect. What should we do we have installed avast again and have got a new registration key, too, but the resident procter still doesn’t work. Who can help us? Thank you in advance all of your helps.

(1) Do you have any previous antivirus…? If yes, then you may consider running a removal tool / registry cleaner of the said antivirus…

(2) If no.1 does not work, download Malwarebytes Antimalware… Install, update, scan then post the log file of results here…

-= Hope it helps…

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there.
  4. Boot.
  5. Download, save and install the latest avast! version. It will be good to accept the boot time scanning on next boot.
  6. Boot.
  7. Check and post the results.

-= Or since you’ve already tried reinstalling… Maybe downloading a new installer might help… It is much better to turn off download accelerators when downloading files to prevent corrupt installers…