Eddy
10
She turns eset off after startup.
That can very well be the cause of the problem.
Both avast and eset are loading when the system is booted.
That means they can be having a conflict.
Even if one of them is permanently disabled, both are still installed and can cause conflicts.
I can understand that she doesn't want to throw away money but the current situation is asking for problems.
You can buy two cars, but only drive in one at a time 
