The website of one of our clients is blocked by the Avast :-(

Hi dear Support Team!

Since a couple of weeks ago we are in charge of a website of a very important client of my company. We are hosting in on a new MediaTemple VPS, that we created for this purpose. However, we are having some problems since, apparently, the IP address is blacklisted on the Avast database, since it is being identified as a “URL:Mal”.

We already checked the website, the server and the code; also is shown as clean on http://urlvoid.com , apews.org and every other blacklist we have checked… so probably is an old problem.

Can you help us getting it out of the list?

The website is hxxp://zona.entel.cl/ , and the IP is 64.207.155.201

Thanks in advance!

Please try it once here: http://www.avast.com/en-us/contact-form.php

TerraX

Side note: Your WP is outdated…!! → http://sitecheck.sucuri.net/results/zona.entel.cl

And I found an error kicked up by domain doctor: T+0.26s ERROR: got no DNS servers for ZONA.ENTEL.CL
Delegation errors here: http://dnscheck.pingdom.com/?domain=zona.entel.cl&timestamp=1411724413&view=1
The main domain has SOA errors: Delivery over IPv4 to hostmaster@entel.cl could not be done.

Failed to deliver email for SOA RNAME of entel.cl (hostmaster.entel.cl) using hostmaster@entel.cl.

DNSCheck failed to deliver email to the email address listed as the one responsible for the zone.

For php/5.4.4-14+deb7u14 vulnerabilities, please read:
http://stackoverflow.com/questions/26048021/twitter-oauth-integration-on-debian-apparently-broken-by-wheezy-php-5-4-4-upgrad

polonus

Black- and yellow listed:
http://multirbl.valli.org/lookup/64.207.155.201.html

Blacklisted, suspicious subdomain:
http://zulu.zscaler.com/submission/show/b133127d2ca2c97cdf4f0c8e4c77162e-1411726335

joseakel
1] update WP to the latest version
2] fix the dns problems
3] use the contact form (see TerraX’s post) and ask avast to allow the domain.

Thanks!

We are going to change the current site to a new one on monday, so that should solve the problem of the Wordpress site. And we are going to ask our client to fix the DNS issue. Buy anyway, all the problems for which the IP are listed on the Avast blacklist must be for a previous server that used the same IP some time ago. This server was installed only 3 weeks ago.

I filled the contact form anyway. I hope that we are out of the blacklist soon.

Thanks again.