The worst customer service

General Topics
1

I am not one to publicly complain if I’m unhappy with a service but this really has me irritated. Let me make sure everyone understands that I had no problem with the Antivirus software just the customer service that comes with a paid subscription! I tried out the VPN free trial it notified me it was coming to a end and it would automatically take money from registered card unless I cancelled. I felt it wasn’t something I needed so I tried to cancel and it would not allow me to sign in. So I made an attempt to contact a rep with no success. So I filed a ticket that is still open and being processed. Ticket was filed 25 days ago! So I opened a new ticket stating I would like a refund for the VPN since I didn’t want it and couldn’t stop the renewal that ticket has been open for 5 days and is still being processed. Bottom line you can purchase from them but don’t expect any follow up once your money is in their hands!

2

Hi scorpio19713, welcome to the forum :slight_smile:

I am sorry for your bad experience : 25 days with no answer to your ticket is unacceptable !
Can you post your Ticket ID, than I will put this forward.

Greetz, Red.

3

Unfortunately, creating a “new” ticket will then put you at the ‘Back of the line’ .
Please do as suggested by Rednose and post The TICKET # here. :slight_smile:

4
just the customer service that comes with a paid subscription
Service for the paid and free products is the same.
5

Ticket #100561 this is the original ticket. Ticket# 138510 is the recent ticket. Sorry it took this long to reply busy day. Thank you for looking out for all of us that have unresolved issues!

6

Hi scorpio197139,

I’ll contact you through your ticket :slight_smile:

7

I don’t have you’re programs in my computer. Why are you charging for something I do not have? I cannot seem to find a way to actually connect to any person. I cannot find any customer support, or way to contact you in any way, shape or form. You charging and inadiquite protection are atrocious.

8

Auto renewal doesn’t end when you remove the program. It’s most likely why you were charged.
Contact Support https://support.avast.com/contact