hi
everytime i try to install the antivirus i get the following message “there was an error while completing the set up process” im really lost on what to do now because i uninstalled it and when i tried to install it again i get this message every time can someone please help me.
if i view the setup log i get this:
22:55:03Infoinstcont[4048,1948]–
22:55:03Infoinstcont[4048,1948]2014/10/15 22:55:03 START: Avast installer/updater
22:55:03Infoinstup[4048,1948]Command: '“C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544\instup.exe” /edition:1 /prod:ais /sfx:lite /sfxstorage:C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544 ’
22:55:03Infoinstup[4048,1948]CPU: Intel(R) Pentium(R) Dual CPU T3400 @ 2.16GHz,2
22:55:03Infoinstup[4048,1948]OS: Windows Vista SP2 x86
22:55:03Infoinstup[4048,1948]Memory: 63% load. Phys:746692/2024720K free, Page:2703516/4194303K free, Virt:2020736/2097024K free
22:55:03Infoinstup[4048,1948]DISKs: C:\ - 26GB free / 139GB total
22:55:03Infoinstup[4048,1948]Running module version: instup.exe - ‘9.0.2021.515’
22:55:03Infoinstup[4048,1948]Running module version: Instup.dll - ‘9.0.2021.515’
22:55:03Infosimutex[4048,1948]Checking for the mutex ownership.
22:55:03Infosimutex[4048,1948]The mutex is signaled. We are owners of the mutex.
22:55:17Infoguiwizard[4048,1948]Running module version: HTMLayout.dll - ‘3.3.3.22’
22:55:17Infoguiwizard[4048,1948]Loaded module version: C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544\HTMLayout.dll - ‘3.3.3.22’
22:55:18Infoguiwizard[4048,1948]Setup gui was successfully started.
22:55:18Infoinstupcore[4048,1948]Setup update has started.
22:55:18Infoservers[4048,1948]Server definition(s) loaded for ‘C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544\servers.def’: 29 (maintenance:0)
22:55:18Infoservers[4048,1948]ChooseServer: selected server ‘Download g5544874 AVAST9 Server’ with current url ‘http://g5544874.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:27Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://g5544874.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
22:55:27Infoservers[4048,1948]ChooseServer: selected server ‘Download n7331342 AVAST9 Server’ with current url ‘http://n7331342.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:31Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://n7331342.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
22:55:31Infoservers[4048,1948]ChooseServer: selected server ‘Download k7211026 AVAST9 Server’ with current url ‘http://k7211026.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:34Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://k7211026.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
22:55:34Infoservers[4048,1948]ChooseServer: selected server ‘Download p9174003 AVAST9 Server’ with current url ‘http://p9174003.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:37Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://p9174003.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
22:55:37Infoservers[4048,1948]ChooseServer: selected server ‘Download x9314319 AVAST9 Server’ with current url ‘http://x9314319.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:40Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://x9314319.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
22:55:40Infoservers[4048,1948]ChooseServer: selected server ‘Download t0534956 AVAST9 Server’ with current url ‘http://t0534956.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:42Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://t0534956.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
22:55:42Infoservers[4048,1948]ChooseServer: selected server ‘Download s6198429 AVAST9 Server’ with current url ‘http://s6198429.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:44Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://s6198429.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
22:55:44Infoservers[4048,1948]ChooseServer: selected server ‘Download h4037706 AVAST9 Server’ with current url ‘http://h4037706.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:46Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://h4037706.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
22:55:46Infoservers[4048,1948]ChooseServer: selected server ‘Download y4958135 AVAST9 Server’ with current url ‘http://y4958135.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:48Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://y4958135.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
22:55:48Infoservers[4048,1948]ChooseServer: selected server ‘Download p8324798 AVAST9 Server’ with current url ‘http://p8324798.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:50Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://p8324798.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
22:55:50Infoservers[4048,1948]ChooseServer: selected server ‘Download m3874779 AVAST9 Server’ with current url ‘http://m3874779.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:52Errorpkgengine[4048,1948]DownloadPackage(download): ‘C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544\servers.def.vpx’, ip: 196.24.45.8, has failed with code: 41225 (0x0000A109) [HTTP error]
22:55:52Infoservers[4048,1948]ChooseServer: selected server ‘Download p7875296 AVAST9 Server’ with current url ‘http://p7875296.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:52Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://p7875296.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 1
22:55:52Infoservers[4048,1948]ChooseServer: selected server ‘Download l7048891 AVAST9 Server’ with current url ‘http://l7048891.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:54Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://l7048891.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 2
22:55:54Infoservers[4048,1948]ChooseServer: selected server ‘Download n7331342 AVAST9 Server’ with current url ‘http://n7331342.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:56Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://n7331342.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 3
22:55:56Infoservers[4048,1948]ChooseServer: selected server ‘Download g5544874 AVAST9 Server’ with current url ‘http://g5544874.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:55:58Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://g5544874.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 4
22:55:58Infoservers[4048,1948]ChooseServer: selected server ‘Download g5544874 AVAST9 Server’ with current url ‘http://g5544874.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:00Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://g5544874.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 5
22:56:00Infoservers[4048,1948]ChooseServer: selected server ‘Download s9169098 AVAST9 Server’ with current url ‘http://s9169098.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:02Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://s9169098.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 6
22:56:02Infoservers[4048,1948]ChooseServer: selected server ‘Download t0534956 AVAST9 Server’ with current url ‘http://t0534956.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:06Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://t0534956.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 7
22:56:06Infoservers[4048,1948]ChooseServer: selected server ‘Download n7331342 AVAST9 Server’ with current url ‘http://n7331342.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:10Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://n7331342.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 8
22:56:10Infoservers[4048,1948]ChooseServer: selected server ‘Download v9849819 AVAST9 Server’ with current url ‘http://v9849819.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:16Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://v9849819.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 9
22:56:16Infoservers[4048,1948]ChooseServer: selected server ‘Download s9169098 AVAST9 Server’ with current url ‘http://s9169098.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:24Errordldwrap[4048,1948]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://s9169098.iavs9x.u.avast.com/iavs9x/prod-ais.vpx’. Next try: 10
22:56:24Infoservers[4048,1948]ChooseServer: selected server ‘Download m3874779 AVAST9 Server’ with current url ‘http://m3874779.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
22:56:26Errorpkgengine[4048,1948]DownloadPackage(download): ‘C:\Users\M-TEE~1.MAT\AppData\Local\Temp_av_iup.tm~a01544\prod-ais.vpx’, ip: 196.24.45.8, has failed with code: 41225 (0x0000A109) [HTTP error]
22:56:26Errorpkgengine[4048,1948]LoadLatestProdAndParts: download product file ‘prod-ais.vpx’ has failed. Status: 41225 (0x0000A109) [HTTP error]
which obviously i do not understand at all