"This file might be dangerous" - submitted for interrogation - Procedure

system · 2017-11-15T02:36:21.000Z

Hey guys,

Just wondering about the procedure to have a file queried/assessed by Avast.

I have downloaded and installed Manager accounting software (http://www.manager.io), and it has installed without issue. When I try to run the ManagerDesktop.exe, I get a notification from Avast telling me that “This file might be dangerous” and it has been submitted for interrogation.

I have done some googling on this particular file’s safety, and it appears that there are quite a few people reporting false positives from their AV software. I have also checked the file at VirusTotal.org (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details), and it appears to be safe, although it is lacking a signature.

So… my questions are: is there anything I should do to follow this up with Avast? If the file has been submitted automatically, will they update their definitions and get back to me? How long can I expect this to take?

Thanks for any help.

Asyn · 2017-11-15T05:01:15.000Z

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

Pondus · 2017-11-15T06:39:39.000Z

If the file has been submitted automatically, will they update their definitions and get back to me? How long can I expect this to take?

Unless there is something special this is all done by auto systems

system · 2017-11-15T06:55:34.000Z

Thanks for the replies guys.

Just received a notification from Avast that the file is indeed clean, turn-around of about 2.5 hours is not too bad.

Thanks again.

Asyn · 2017-11-15T07:42:16.000Z

You’re welcome.

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