This is driving me mad..

General Topics
1

Bought the full (5.0) version recently…
Didn’t save the licence file (stupid I know…)
Avast stopped working and I just went round in circles trying to reactivate…
in the end I tried reinstalling (which is when I discovered a saved email isn’t the same as a copied file)

Bought the full version AGAIN… computer couldn’t open the new licence file and it mysteriously dissappeared from my outlook express - can’t find it anywhere!
In desperation I’ve had to download the free version again…
All I’ve got is a receipt from paypal stating the payment has been made - IS there any support to get in touch with ‘out there’? I can’t find any way of getting in touch with them for help.
So, if anyone can give me any advice as to how to sort this out then PLEASE respond!
Thanks!!

2

what mail did you use ? on some mail accounts like gmail/yahoo/hotmail you can log in using webmail and find a copy of your mail there

contact avast http://www.avast.com/en-eu/contacts
avast sverige http://avast.se/

3

http://www.avast.com/resend-license.v2.php

4

don’t know why you had to buy it again already once in the first place. Just ask them to resend your license…I only find a link to resend the license for the free version, must be another procedure with AIS…probably through submitting a ticket and providing your customer number…
http://support.avast.com/index.php?_m=tickets&_a=submit

edit: oh okay Igor posted in the meantime. Funny I didn’t find that link when browsing that site.
edit: okay it appears in the right pane of the page

5

Hey… Thanks! - I also only found the licence for the free version… - but this seems to have worked and I’m (hopefully) OK for another year : )

6

okay, I just hope you’re not using a free version license but an AIS one, again, use that link:
http://www.avast.com/resend-license.v2.php

and not that one:
http://www.avast.com/resend-license-free-antivirus.php
(you said you got the paid version right…)