Threat Detected in Quick Scan

Avast Free Antivirus / Premium Security
1

The last two quick scans will complete and it shows on the main screen “Threat Detected”, but the report file shows I have no threats. Will attach screenshot of main screen for viewing and will paste info from report file. What could cause this to show a threat when there is none? I see there is another post in the forum from March that has the same issue regarding this problem, but would an uninstall and clean install actually fix this problem? The poster states to do this, but it doesn’t state whether this fixed the problem or not. I have Avast version 2015.10.2.2218

Derika

REPORT FILE INFO:

Avast Scan Report

  • This file is generated automatically
  • Scan name: Quick scan
  • Started on: Tuesday, June 23, 2015 4:00:00 AM
  • VPS: 150622-3, 06/22/2015

Infected files: 0
Total files: 666199
Total folders: 51477
Total size: 332.8 GB

  • Scan stopped: Tuesday, June 23, 2015 5:47:27 AM
  • Run-time was 1 hour(s), 47 minute(s), 47 second(s)

Avast Scan Report

  • This file is generated automatically
  • Scan name: Quick scan
  • Started on: Tuesday, June 30, 2015 4:00:00 AM
  • VPS: 150629-1, 06/29/2015

Infected files: 0
Total files: 667408
Total folders: 51463
Total size: 333.0 GB

  • Scan stopped: Tuesday, June 30, 2015 5:52:38 AM
  • Run-time was 1 hour(s), 52 minute(s), 52 second(s)
2

First try repair of avast via add/remove and follow the instructions. After repair has been done, restart your computer manually. Then do another full system scan. If it doesn’t solve it, do a clean installation of avast. After installation, avast will do a quick start up scan, upon completion do a manual reboot.

Hope it will help!

3

You say to do a full system scan, but this is happening on a scheduled quick scan. Do you still want me to do the full system scan per your instructions?

4

Sorry my apologies! Instead of doing a full system scan do a scheduled quick scan.

5

Thanks for the clarification!! I did the repair and now to complete your instructions. Will come back here and let you know what happens once all is completed.

6

Staticguy…thanks for that most useful help. It did the trick with the repair, restart and quick scan!! Let’s hope it stays that way.

7

Your welcome :slight_smile: