Threat Detection Warnings

Over the past 48 hours I’ve received lots of Threat Detection Warnings from Avast, mostly for reduled.info but there have been others too.I’ve had a bit of trouble with Malware (my fault) but thought I had cleaned it all all with Malware Bytes, ADW Cleaner,Hitman Pro and SpyHunter. However I keep having the same problem with threat warnings and then some programs with find some more pieces of malware. I thought I had stopped the problem by resetting Chrome and stooping the apps, extensions and setting from syncing but the problem is back…only on start up so far today; it has been fine during a restart.

I’m attaching the requested logs and would be grateful for some help (and I promise I won’t go near torrents again)!

Sorry, I realised I didn’t include this morning’s Malware Bytes Log. Malware Bytes wasn’t finding anything yesterday so I was surprised to see this today.

Hello Anne12,

Logs shows that Windows OS and installed browser are not infected with any malware or adware software. Posted logs are clean.

My suggestion is to contact the avast! dev-team support via avast virus lab form:
https://support.avast.com/

The good thing would be is to clean the %temp% files. Right click on Start button, run Command Prompt (Admin);
Copy (or type inprompt) the following:

RD /S /Q %TEMP%

In command prompt, right click on black Windows > select Paste. This code shall be entered into prompt.

Just press Enter and that’s it. Temp folder should be cleaned.

Surprised and relieved at that result! Thanks for your help. I’ll follow your suggestions.

I haven’t used my laptop for the past few days and when I have have it’s but fine…but this morning there was this, 4 of them, all from reduled.info. Do you want another set of scan logs? As I’ve hardly used my laptop I doubt if anything has changed.

Hi, reset all your browsers back to there defaults settings and this might fix the things:
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
https://support.google.com/chrome/answer/3296214?hl=en

I use Chrome and I’ve reset it already and stopped syncing apps and extensions but it hasn’t helped. Today, after I sent that screenshot I completely uninstalled and reinstalled Chrome. So far it’s been ok but then sometimes I can go 24 hours between warnings.

I’ll let you know if I get anymore warnings… Thanks for your help.

Let’s do one more thing shall we?

-Please start command prompt (cmd) as administrator and in black box windows type the following:

bitsadmin /reset /allusers

Take a note, there is space between ‘n’ and ‘/’ and between ‘t’ and ‘/’

-Press Enter to execute the command. If dialog asking you for confirmation, press Y on keyboard.

This should be it.

Well it seems I’m not allowed to do that?

On the plus side, I’ve had my laptop on for 3 and a half hours this morning with no warnings, which may be a record I think.

Thanks for your continuing help

Anne

ScreenShot is unfortunately to small for me to seen the commands clearly.

Well it seems I'm not allowed to do that?

Than, let’s use tool with his own might who doesn’t need to ask for permission. :slight_smile:

1. Open notepad and copy/paste the text present inside the code box below.
To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

CMD: bitsadmin /reset /allusers
Reboot:

2. Save notepad as fixlist.txt to your Desktop.
NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

3. Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.

The tool will make a log for you on the Desktop (Fixlog.txt). You can delete all FRST’s report and the tool itself as well as his work folder located at C:\FRST.

On the plus side, I've had my laptop on for 3 and a half hours this morning with no warnings, which may be a record I think.
Fear not. The issue should be solved now. If not, we can always re-do the systems analysis.

Sorry, I re-sized that screenshot too small I guess. I’m attaching a slightly bigger image. The message is that the function is no longer available in Windows 8 (and Windows 7 I think too). Microsoft has moved the function …I just want to check if your fix is safe in light of this.

After I re installed Chrome I accidentally ticked the sync option for extensions (I haven’t been syncing apps, extensions or settings in Chrome which seemed to reduce the warnings). Out of curiosity I ran ADW Cleaner which found mystartsearch.com and softronic on my browser. I reset Chrome (again), haven’t synced apps, extensions or settings and mystartsearch.com has disappeared again. Stupidly, I didn’t save the ADW Log for this.

Thanks again

Anne

If you could get rid of this permanently from Chrome I’d be grateful!

Hi,

Command in prompt has passes successfully. :wink:

Adware Cleaner has catche the Web Data cache and remove it from browsers. These are just harmless leftovers nothing to worry about.

Empty the Google’s Chrome cache, here is how:
https://support.google.com/chrome/answer/95582?hl=en

Then exit Chrome, navigate in Default folder in Chrome directory and delete the Web Data file.

C:\Users\annect64\AppData\Local\Google\Chrome\User Data\Default[b]Web Data[/b]

Start Chrome browsers and do a reset to default settings again. This should be it.

Thank you so so much for all your help.

Had another look at that Command Prompt Log…sorry I didn’t understand it properly.

I haven’t had an Avast threat warning since Sunday so I think you may have fixed this!

Again, thanks for your time. It’s very much appreciated :slight_smile: