threat:Win32:Crypt-RQA[Trj]

Viruses and worms
1

Hello,

I just ran a scan on my computer and AVAST detected a virus. It is labeled threat:Win32:Crypt-RQA[Trj] and when I tried to repair it, move it to the virus chest, and delete it each time I received an error that said error: access is denied (5). One time previously it said that the file could not be found. How can I fix this issue?

2

Attach your basic logs. (MBAM, FRST and aswMBR…!!)
Instructions: https://forum.avast.com/index.php?topic=53253.0

3

Hi, where can i find my basic logs?

4

Follow the instructions.

5

c

6

i assume you mean these logs

7

Hi you currently have both Norton and Avast installed, one must go…

The infection is in your system restore so you need to purge the old restore points to remove it

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

8

Okay, i removed norton from my computer and I ran the Delfix. I attached the logs

9

Is Avast now reporting clear

10

what do you mean? Can you see if the infections are gone?

11

The infection was in a system restore point, delfix purged them, so if you could run a scan to ensure that it has gone

12

I ran the scan and it said that no threat was found. I also ran the Malwarebytes program again and it said no malware was detected.

13

Grand, you are good to go :slight_smile:

14

Awesome, thank you very much