Ticket been waiting for attention for over 10 days

General Topics
1

Hi,

I submitted a ticket over ten days ago for a refund due to auto renewal on Avast Cleanup and I still have not received a reply.

My ticket ID is #827674

Thank you for any help or information you can give me with this.

2

You need to count in business days.
Current handling time is 10-15 business days.

3

Reported to moroni of Avast.

4

Aw, thanks, Bob! :smiley:

5

If possible could you also mention my ticket?

I tried to cancel my auto-renewal a few days prior to the deadline but the website wasn’t working for some reason.
It kept timing out and I couldn’t access my portal. I tried again after I had already been charged and I was able to access my portal but it was too late.

Long story short, my ticket was submitted a week ago and I haven’t heard anything.
From what I’ve been reading, it appears that 10-15 business days is the norm but that seriously seems like a very long time.
I don’t have a huge budget atm so the full price hit on the renewal was not expected.

If anyone can provide assistance I would greatly appreciate it.

#835351