Ticket been waiting for attention for over 10 days

adele_ant · 2017-06-06T16:04:47.000Z

Hi,

I submitted a ticket over ten days ago for a refund due to auto renewal on Avast Cleanup and I still have not received a reply.

My ticket ID is #827674

Thank you for any help or information you can give me with this.

Eddy · 2017-06-06T16:12:08.000Z

You need to count in business days.
Current handling time is 10-15 business days.

bob3160 · 2017-06-07T22:16:11.000Z

Reported to moroni of Avast.

adele_ant · 2017-06-08T11:42:07.000Z

Aw, thanks, Bob!

system · 2017-06-09T16:27:11.000Z

If possible could you also mention my ticket?

I tried to cancel my auto-renewal a few days prior to the deadline but the website wasn’t working for some reason.
It kept timing out and I couldn’t access my portal. I tried again after I had already been charged and I was able to access my portal but it was too late.

Long story short, my ticket was submitted a week ago and I haven’t heard anything.
From what I’ve been reading, it appears that 10-15 business days is the norm but that seriously seems like a very long time.
I don’t have a huge budget atm so the full price hit on the renewal was not expected.

If anyone can provide assistance I would greatly appreciate it.

#835351

Announcements