Ticket for refund

How long should I normally have to wait to get a solution to my request. I submitted my ticket (Ticket ID: [#705391]) three days ago. In my email acknowledgement from Avast it just says as soon as possible.
Thanks

1-5 business days.

Thanks

You’re welcome.

Submitted the ticket on 8th. It is now 20th and still no reply. What should I do?

I’ll report it for you. Cheers.

Thanks very much. You are most helpful

You’re welcome.