Hi!
I put in a refund request a while back, and it’s been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it’s coming up to 30 days then the refund window closes.
Is there anything I can do?
As has been explained many times, the window doesn’t close.
What matters is not when avast handles the ticket, but when you created it.
Thanks! Happy to wait now.
What is your support ticket ID number and we will try to push it from here ?
Same here = Being Processed since 26 days 11 hours >:(
Same question, what is your support ticket ID number ?
Without it we can’t do anything to try and push it.
ticket no = #846827
I reported your other topic post yesterday.
I don’t believe you can do anything “against stupidity” of Avast Support.
A personal Avast “support service” is not even existing but is substituted by a forum and a very large amount of articles.
I have paid recently for nothing because the website gives a status of expiring license.
I can’t not even find the way on the website where to create a ticket.
On this simple issue I have been searching in circles on the “support” and “Contact” pages.
Nowhere do I find any valid “real” e-mailaddress to contact Avast directly !!!
As I read the numerous complaints, I think my money will be lost. In my opinion … a lousy company.
Contact support: https://support.avast.com/contact