Ticket unanswered - 22 days later

system · 2017-07-09T08:04:53.000Z

Hi!

I put in a refund request a while back, and it’s been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it’s coming up to 30 days then the refund window closes.

Is there anything I can do?

Eddy · 2017-07-09T08:07:27.000Z

As has been explained many times, the window doesn’t close.
What matters is not when avast handles the ticket, but when you created it.

system · 2017-07-09T15:32:38.000Z

Thanks! Happy to wait now.

DavidR · 2017-07-09T15:34:17.000Z

What is your support ticket ID number and we will try to push it from here ?

system · 2017-07-09T19:36:17.000Z

Same here = Being Processed since 26 days 11 hours >:(

DavidR · 2017-07-09T20:05:06.000Z

Same question, what is your support ticket ID number ?

Without it we can’t do anything to try and push it.

system · 2017-07-10T11:31:27.000Z

ticket no = #846827

DavidR · 2017-07-10T12:35:11.000Z

Hamis100 post:7:

ticket no = #846827

I reported your other topic post yesterday.

Merel · 2017-11-05T20:41:29.000Z

sphinxe post:1:

Hi!

I put in a refund request a while back, and it’s been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it’s coming up to 30 days then the refund window closes.

Is there anything I can do?

I don’t believe you can do anything “against stupidity” of Avast Support.

A personal Avast “support service” is not even existing but is substituted by a forum and a very large amount of articles.
I have paid recently for nothing because the website gives a status of expiring license.

I can’t not even find the way on the website where to create a ticket.
On this simple issue I have been searching in circles on the “support” and “Contact” pages.

Nowhere do I find any valid “real” e-mailaddress to contact Avast directly !!!

As I read the numerous complaints, I think my money will be lost. In my opinion … a lousy company.

Asyn · 2017-11-06T04:24:58.000Z

Merel post:9:

I can’t not even find the way on the website where to create a ticket.

Contact support: https://support.avast.com/contact

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