Ticket

Hello everyone, I have opened a ticket the day 7.8.2014 and to date I have not yet been answered! What is open a ticket then if no one answers?
Thank you

this is my ticket:
Hello I renewed Avast Internet Security 3PC to one of my clients, and after the payment, I realized that you forgot a letter in the address Email for not having received the license file I can not activate the product in the remaining 2 PC.
Can I somehow change the email address?
Or can you tell me where the file is saved IIN license so that I can insert it by copying the two remaining pc?