This is the problem that cause my laptop damn crash. Well before im using this Avast program i was using AVG anti virus program well is quite slow so i was searching for new anti virus program and i found that the Avast program was high rated and most downloaded in the DOWNLOAD website. Well so i download the avast program and uninstall AVG and the avast work very fine for this few weeks and after that it cause some problem to my laptop which making the laptop crashing,stop working,lagging,slow performance that take few minutes to open an application. Well so i decided to uninstall and reinstall by following the instruction and it works very fine for 1 day and after the next day it make the same problem again and i found that the problem is from the updates because when i turn off the auto updates it work fine when i turn it on it make my laptop crashing and not responding so i hope you guys will fix this problem for me and the those who have this problem and 1 more thing is i have tried to uninstall and reinstall for about 3 times and it each time of un/reinstall it work fine for a day.
Well, I’m really sorry that you have this problem but as you know, no program is 100% safe. But I have been using Avast on one
of my PC for many years without any problems.
I also installed it on my daughter’s computer and some friends and they have been very happy with Avast so far. So I don’t
think this is Avast fault.You probably have a conflict with one of your program.
i would be grateful if u could give us some further information about your OS,the version of avast and if you run any other programs along with avst…these info may help the situation…
If so, please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.
Send an email to any of these addresses:
vlk (at) avast.com
rypacek (at) asw.cz
-Do you use a firewall?
Yes a window Firewall
-Do you have any other antivirus installed in your system? Did you have any other besides AVG in the past?
Yes.But its very long time ago and i have fully uninstalled the others antivirus program
-Any other security programs that could interfere?
Well im not very sure but i dont think so.
-In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’?
Im using XP and i have no idea about the Events but i saw something like this
??? I cant send you the files Tech. Its only txt,jpg,gif,png and log but not zip so i cant post the files here, so how?And i have no idea with the link u give me…
rassel, are you getting a box that pops up after the auto update that says avast needs to restart your system? Everything you are describing, including the slow performance and the avast issues after the auto updates sounds like you have the new version of the vundo / virtumonde virus that has been affecting a lot of people here this week including myself. If so the problem is not avast, it’s the infection that no program is able to prevent right now.
The only fix is a program called combofix, see my Confirmed fix thread for more info. Also you can check to see if you have the vundo virus by downloading vundofix from a company called atribune, but vundo fix will not be able to successfully delete it if you are infected. If you do have it, then combofix is the only program to fix things. After that, if it is your problem, your laptop will be back to normal and avast will work fine.
Also if you do have vundo / virtumonde, after you delete it with combofix be sure to update your sun java because that is what allowed the infection in the first place.
Thanks for all the help you all gave me but now the avast program is going on in normal aready and there is blue icon pops up aready. Well the problem fixed while i try to uninstall 100% avast and download the new installer and reinstall it and it working normally
I might be wrong, but I think it’s important to remove old (pre 1.6?) versions too, as I think I had the latest Java but still had 1.4 and 1.5 installed and caught the virus. I’ve now uninstalled them AND deleted the folders. are all the 1.6 versions ok on my system or do some of those need removing? (I’ve fixed the virus with combofix).
a lot of people might not realise they still have the old ones, expecting applications to clean up after themselves, which in my experience Sun Java doesn’t.
This is the problem that cause my laptop damn crash. Well before im using this Avast program i was using AVG anti virus program well is quite slow so i was searching for new anti virus program and i found that the Avast program was high rated and most downloaded in the DOWNLOAD website. Well so i download the avast program and uninstall AVG and the avast work very fine for this few weeks and after that it cause some problem to my laptop which making the laptop crashing,stop working,lagging,slow performance that take few minutes to open an application. Well so i decided to uninstall and reinstall by following the instruction and it works very fine for 1 day and after the next day it make the same problem again and i found that the problem is from the updates because when i turn off the auto updates it work fine when i turn it on it make my laptop crashing and not responding so i hope you guys will fix this problem for me and the those who have this problem and 1 more thing is i have tried to uninstall and reinstall for about 3 times and it each time of un/reinstall it work fine for a day.
