Toolbars, Popups, and evil PUPpies

Windows Vista.
SLOW computer, numerous programs running, popups, toolbars, etc…

Superantivirus removed 600 threats
Malwarebytes another 200
tdssskiller - negative

see logs below

more logs

wow…you sure had lots of crap in there…

if you have superanstispyware log, attach that also

removers are notified…

Hi and Welcome!!

My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I’d be grateful if you would note the following:

[] The fixes are specific to your problem and should only be used for the issues on this machine.
[
] It’s often worth reading through these instructions and printing them for ease of reference.
[] If you don’t know or understand something, please don’t hesitate to say or ask!! It’s better to be sure and safe than sorry.
[
] Please reply to this thread. Do not start a new topic.
[] If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
[
]Please be sure to subscribe to the topic if you have not already done so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

Having said that…
http://i1224.photobucket.com/albums/ee380/jeffce74/vegeta_zps7f4345cf.gif
Let’s get going!!

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

[*]Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
[*] Double click dds to run the tool.
[*]When done, two DDS.txt’s will open.
[*]Save both reports to your desktop.

Please include the contents of the following in your next reply:

DDS.txt

Attach.txt

dds reports

ComboFix

Download Combofix from either of the links below, and save it to your desktop.
Link 1
Link 2

Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.


IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here


Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.

combofix attached.

I see sendori…need to get rid of that… :o

Hi,

How is your system running now? :slight_smile:

much better. still getting popup for pc health and/or pc backup…

Print out these instructions as we may need to close every window that is open later in the fix.

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

Do not reboot your computer after running rkill as the malware programs will start again.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 5 different versions. If one of them won’t run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

[]rkill.exe
[
]rkill.com
[]rkill.scr
[
]WiNlOgOn.exe
[*]uSeRiNiT.exe

Do not reboot your computer after running rkill as the malware programs will start again.

http://i1224.photobucket.com/albums/ee380/jeffce74/mbam-3.jpg
Malwarebytes

Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

OK attached logs.

Seems better now …it found some more.

EDIT: One odd thing, the AVAST auto updater is showing duplicates of programs…example: adobe air is listed 3 or 4 times and all same version, same with other items ??

So no more popups??

no more popups. all seems good. :smiley:

Good to hear! :slight_smile:

http://i1224.photobucket.com/albums/ee380/jeffce74/java-1.jpg
Java

Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:

http://java.com/en/download/index.jsp

http://i1224.photobucket.com/albums/ee380/jeffce74/java-1.jpg

See this page for instructions on how to clear java’s cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
[*]Under Temporary Internet Files, click the Delete Files button.[*]There are three options in the window to clear the cache - Leave ALL 3 Checked
Downloaded Applets
Downloaded Applications
Installed Applications and Applets
[*]Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.[*]Click OK to leave the Java Control Panel.


ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
[*]Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.[*] Turn off the real time scanner of any existing antivirus program while performing the online scan[*]Tick the box next to YES, I accept the Terms of Use.[*]Click Start[*]When asked, allow the activex control to install[*]Click Start[*]Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.[*]Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.[*]Click Scan[]Wait for the scan to finish[]When the scan is done, if it shows a screen that says “Threats found!”, then click “List of found threats”, and then click “Export to text file…”[] Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.[]Close the ESET online scan, and let me know how things are now.

eset found 25 items

ComboFix

[*]Please open Notepad (Start → Run → type notepad in the Open field → OK) and copy and paste the text present inside the code box below:

ClearJavaCache::

File::
C:\Program Files (x86)\SearchProtect\bin\ChromeModule.dll
C:\Program Files (x86)\SearchProtect\bin\cltmng.exe
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe
C:\Program Files (x86)\SearchProtect\bin\FirefoxModule.dll
C:\Program Files (x86)\SearchProtect\bin\InternetExplorerModule.dll
C:\Program Files (x86)\SearchProtect\bin\SPHook32.dll
C:\Program Files (x86)\SearchProtect\bin\uninstall.exe
C:\Program Files (x86)\Windows jZip Toolbar\Datamngr\datamngr.dll
C:\Program Files (x86)\Windows jZip Toolbar\Datamngr\datamngrUI.exe
C:\Program Files (x86)\Windows jZip Toolbar\Datamngr\IEBHO.dll
C:\Users\leah.frostwire5\updates\frostwire-5.6.2.windows.exe
C:\Users\leah\AppData\Local\RivalGaming\Uninstaller.exe
C:\Users\leah\AppData\Roaming\Mozilla\Extensions{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\links@rivalgaming.com\components\xpcomponent.dll
C:\Users\leah\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Users\leah\Documents\pal_install_noask_r109702.exe
C:\Users\leah\Downloads\frostwire-5.3.9.windows (1).exe
C:\Users\leah\Downloads\frostwire-5.3.9.windows.exe
C:\Users\leah\Downloads\intunemp3 (1).exe
C:\Users\leah\Downloads\intunemp3.exe
C:\Users\leah\Downloads\jZipV1 (1).exe
C:\Users\leah\Downloads\jZipV1.exe
C:\Users\leah\Downloads\mightymagoo-setup (1).exe
C:\Users\leah\Downloads\mightymagoo-setup.exe
C:\Users\leah\Downloads\musicoasis.exe
C:\Users\leah\Downloads\Setup_FreeBurner.exe

[*]Save this as CFScript.txt and change the “Save as type” to “All Files” and place it on your desktop.

http://img.photobucket.com/albums/v706/ried7/CFScriptB-4.gif

[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
[*]Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*]ComboFix may request an update; please allow it.
[*]ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*]When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix’s window while it is running. That may cause it to stall.

Attach the new log made by ComboFix and then let me know what remaining malware problems you are having. :slight_smile:

see attached. so far so good.

Providing there are no other malware related problems…

IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!!

This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the …X and the /U that needs to be there.)

http://i1224.photobucket.com/albums/ee380/jeffce74/CF.jpg


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Clean up with OTL:

[*]Right-click and Run as Administrator OTL.exe to start the program.
[*]Close all other programs apart from OTL as this step will require a reboot
[*]On the OTL main screen, press the CLEANUP button
[*]Say Yes to the prompt and then allow the program to reboot your computer.


Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren’t cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.

Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

[*]From within Internet Explorer click on the Tools menu and then click on Options.
[*]Click once on the Security tab
[*]Click once on the Internet icon so it becomes highlighted.
[*]Click once on the Custom Level button.
[*]Change the Download signed ActiveX controls to Prompt
[*]Change the Download unsigned ActiveX controls to Disable
[*]Change the Initialize and script ActiveX controls not marked as safe to Disable
[*]Change the Installation of desktop items to Prompt
[*]Change the Launching programs and files in an IFRAME to Prompt
[*]Change the Navigate sub-frames across different domains to Prompt
[*]When all these settings have been made, click on the OK button.
[*]If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. WOT (Web of Trust) As “Googling” is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT’s color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7. Finally, I strongly recommend that you read Miekiemoes’ great advice How to prevent malware.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

All seems ok now. Thanks :smiley:

You are more than welcome!!

Since this issue appears to be resolved … I will discontinue monitoring. Glad we could be of assistance.