Проблемы с активацией и обновлением !

system · 2017-09-17T17:36:15.000Z

Добрый день! После обновления 31 августа, перестали обновляться базы. Пишет неизвестная ошибка. Присутствует она не только на пк, но так же и на ноутбуке! Снос с помощью avastclear , повторная установка, а так же установка старой версии с последующем обновлением не решила проблему!

http://jpegshare.net/thumbs/46/e7/46e700e310f2938b504d2e045a26eaea.jpg

Более того была приобретена лицензия (internet security) на 3 ПК. Один ключ установился , но при установке на ноутбук второго ключа, выдает ошибку:

http://jpegshare.net/thumbs/d4/09/d409aa428edfb1d6655740fca8269bee.jpg

Надеюсь, что поможете! Читал форум в группе ВК, у многих такая же проблема ! Но администратор группы только ответил , что это сбой и извинился! Жду решение проблемы! Спасибо!

Eddy · 2017-09-17T17:41:23.000Z

Какая ошибка в файле журнала?

system · 2017-09-20T19:28:11.000Z

Где это посмотреть?
При попытке онлайн установки, также пишет :“Ошибка завершения процесса установки”.

В журнале показывает такой список :

2017-09-20 19:30:54.684Infoinstup[2436,5420]Command: ‘“C:\Users\RUSS\AppData\Local\Temp_av_iup.tm~a05892\instup.exe” /edition:3 /ga_clientid:21f5d976-8b6f-4dd9-8fa6-fd6146f8ad0c /guid:670eef64-51ef-4e06-bf7b-839b3fa0c793 /prod:ais /sfx:lite /sfxstorage:C:\Users\RUSS\AppData\Local\Temp_av_iup.tm~a05892’
2017-09-20 19:30:54.684Infoinstup[2436,5420]CPU: Intel(R) Core™ i5-2500 CPU @ 3.30GHz,4
2017-09-20 19:30:54.684Infoinstup[2436,5420]OS: Windows 10 (10.0.15063) x64
2017-09-20 19:30:54.684Infoinstup[2436,5420]Memory: 28% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4000292/4194176K free
2017-09-20 19:30:54.684Infoinstup[2436,5420]DISKs: C:\ - 42GB free / 99GB total
2017-09-20 19:30:54.684Infoinstup[2436,5420]DISKs: H:\ - 71GB free / 74GB total
2017-09-20 19:30:54.684Infoinstup[2436,5420]DISKs: I:\ - 235GB free / 831GB total
2017-09-20 19:30:54.684Infoinstup[2436,5420]DISKs: M:\ - 35GB free / 298GB total
2017-09-20 19:30:54.684Infoinstup[2436,5420]Running module version: instup.exe - ‘17.6.3625.0’
2017-09-20 19:30:54.684Infoinstup[2436,5420]Running module version: Instup.dll - ‘17.6.3625.0’
2017-09-20 19:30:54.684Infomutex[2436,5420]The ownership of the fallback mutex has been successfully taken.
2017-09-20 19:30:54.746Warningsettings[2436,5420]Did not find any values in file ‘programData\avast5.ini’
2017-09-20 19:31:05.815Infoshepsync[2436,5420]Trying server IP address ‘shepherd.ff.avast.com’
2017-09-20 19:31:06.112Infoshepsync[2436,5420]Config file successfully updated
2017-09-20 19:31:06.112Infoshepsync[2436,5420]Postpone interval was reset
2017-09-20 19:31:06.128Infowizard[2436,5420]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-09-20 19:31:06.128Warningsettings[2436,9852]Did not find any values in file ‘programData\burger_client.ini’
2017-09-20 19:31:06.128Infowizard[2436,5420]Loaded module version: C:\Users\RUSS\AppData\Local\Temp_av_iup.tm~a05892\HTMLayout.dll - ‘3.3.2.1’
2017-09-20 19:31:06.190Infowizard[2436,5420]Setup gui was successfully started.
2017-09-20 19:31:06.190Infoinstcore[2436,5420]Sfx setup update has started.
2017-09-20 19:31:06.190Infoservers[2436,5420]Server definition(s) loaded for ‘C:\Users\RUSS\AppData\Local\Temp_av_iup.tm~a05892\servers.def’: 29 (maintenance:0)
2017-09-20 19:31:06.190Infoservers[2436,5420]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:31:21.207Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:31:21.222Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-09-20 19:31:21.238Infoservers[2436,5420]ChooseServer: selected server ‘Download t3036159 AVAST9 Server’ with current url ‘http://t3036159.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:31:38.262Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:31:38.278Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-09-20 19:31:38.293Infoservers[2436,5420]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:31:55.322Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:31:55.369Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-09-20 19:31:55.401Infoservers[2436,5420]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:32:12.415Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:32:12.430Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-09-20 19:32:12.461Infoservers[2436,5420]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:32:29.471Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:32:29.487Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-09-20 19:32:29.502Infoservers[2436,5420]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:32:46.518Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:32:46.549Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-09-20 19:32:46.565Infoservers[2436,5420]ChooseServer: selected server ‘Download p3713387 AVAST9 Server’ with current url ‘http://p3713387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:33:03.575Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:33:03.591Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-09-20 19:33:03.607Infoservers[2436,5420]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:33:20.633Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:33:20.664Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-09-20 19:33:20.680Infoservers[2436,5420]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:33:37.707Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:33:37.723Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-09-20 19:33:37.738Infoservers[2436,5420]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:33:54.771Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:33:54.786Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-09-20 19:33:54.802Infoservers[2436,5420]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:33:56.828Infoservers[2436,5420]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:34:11.857Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:34:11.888Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-09-20 19:34:11.904Infoservers[2436,5420]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:34:28.945Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:34:28.960Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-09-20 19:34:28.976Infoservers[2436,5420]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:34:46.009Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:34:46.040Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-09-20 19:34:46.055Infoservers[2436,5420]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:35:03.108Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:35:03.108Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-09-20 19:35:03.139Infoservers[2436,5420]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:35:20.164Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:35:20.320Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-09-20 19:35:20.367Infoservers[2436,5420]ChooseServer: selected server ‘Download t3036159 AVAST9 Server’ with current url ‘http://t3036159.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:35:37.368Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:35:37.399Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-09-20 19:35:37.414Infoservers[2436,5420]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:35:54.426Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:35:54.458Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-09-20 19:35:54.489Infoservers[2436,5420]ChooseServer: selected server ‘Download l5978727 AVAST9 Server’ with current url ‘http://l5978727.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:36:11.515Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:36:11.619Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-09-20 19:36:11.645Infoservers[2436,5420]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:36:28.668Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:36:28.683Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-09-20 19:36:28.715Infoservers[2436,5420]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:36:45.737Errordldwrap[2436,5420]HttpGet: download failed with error 0x00002bdc!
2017-09-20 19:36:45.753Errordldwrap[2436,5420]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-09-20 19:36:45.768Infoservers[2436,5420]ChooseServer: selected server ‘Download t5730298 AVAST9 Server’ with current url ‘http://t5730298.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-09-20 19:36:47.778Errorengine[2436,5420]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-09-20 19:36:47.872Warningsettings[2436,7736]Did not find any values in file ‘programData\avast5.ini’
2017-09-20 19:36:47.872Warningsettings[2436,7736]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\avast5.ini’
2017-09-20 19:36:47.872Warningsettings[2436,9852]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’

evilnw · 2017-09-22T06:13:38.000Z

Скачайте и установите offline установщик по ссылке:
http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe

Далее попробуйте воспользоваться формой на сайте, чтобы Вам прислали специальный файл-лицензии, который активирует программу.
https://www.avast.ru/resend-license-paid.php

system · 2017-09-25T17:28:07.000Z

Сделал как описали. Висит в нижнем углу вот это окошко и ничего не происходит!

Чтобы не тратить Ваше и свое время, подскажите куда обратиться , чтобы произвести возврат денежных средств за приобретенную лицензию?

http://jpegshare.net/thumbs/33/2a/332af4d960da23a6ae910ffe8b521201.jpg

_George_ · 2017-09-25T18:51:41.000Z

Читайте - https://forum.avast.com/index.php?topic=207108.0

system · 2017-09-25T19:31:47.000Z

RUSSadOff post:5:

Сделал как описали. Висит в нижнем углу вот это окошко и ничего не происходит!

Попробуйте прописать DNS от Гугла.

system · 2017-10-01T15:30:46.000Z

аналогичная проблема, думал ,что я что то заблокировал.
отключил Брандмауэр, переустановил аваст IS и теперь он не принимает мой код активации и файл лицензии.
просьба помочь…

system · 2017-10-01T18:34:16.000Z

ответа от поддержки так и не дождался… проблема связана с новой версией AIS.
поставил старую версию, все встала нормально и лицензию мою аваст принял.

p.s. просьба разработчикам разобраться в новой версией AIS

Ivanych · 2017-10-02T07:29:17.000Z

kolllka1 post:9:

проблема связана с новой версией AIS.поставил старую версию, все встала нормально и лицензию мою аваст принял.p.s. просьба разработчикам разобраться в новой версией AIS

Новая версия сперва даётся тем кто её тестирует и данные передаёт разработчикам.Она сырая в начале.
Поэтому сидите спокойно на своей старой версии и не бегите за новой.Защита лучше от новой версии не станет.

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