Total shut down

system · 2017-10-22T13:10:37.000Z

My Avast Premier sometimes shuts down completely on it’s own. I need to know what’s going on. Thanks in advance.

CraigB · 2017-10-22T13:21:56.000Z

So much details, we’ll get that solved for you quick smart then shall we :

system · 2017-10-22T13:28:16.000Z

All I can say is sometimes when I go to do a scan my Avast Premier is sometimes completely closed. I end up having to restart my computer to get Avast to run right.

CraigB · 2017-10-22T13:34:07.000Z

Still no details, what system ? which release version number ? what AV was used previously and how was it removed ? have you tried a repair ? any other security software running with Avast ?

bob3160 · 2017-10-22T17:57:19.000Z

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

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