Tracking

[Jean437]

On 26.7.2100 I paid £59.99 for the new edition of Microsoft word.
On 9.8.2100 I installed anti tracking with your company
{big mistake} The situation is causing a big problem. I have not received Microsoft word and I cannot print documents. The Anti tracking is preventing this. I need to cancel the anti tracking. I have spent hours trying to do this without success. Please - please please cancel the anti tracking feature which will solve these problems on my computer.
We are now desperate.
Nick and Jean Brent

[bob3160]

Reported to Avast. Let’s see if that helps.

[avastuser3249]

@Jean437 post:1

On 26.7.2100 I paid £59.99 for the new edition of Microsoft word.
On 9.8.2100 I installed anti tracking with your company
{big mistake} The situation is causing a big problem. I have not received Microsoft word and I cannot print documents. The Anti tracking is preventing this. I need to cancel the anti tracking. I have spent hours trying to do this without success. Please - please please cancel the anti tracking feature which will solve these problems on my computer.
We are now desperate.
Nick and Jean Brent

Hi,

I would suggest that you uninstall AntiTrack to see if this helps with the issue you are experiencing.
Please see this guide: https://support.avast.com/en-ww/article/Uninstall-AntiTrack/
Moreover, I would suggest that you contact Avast Support for assistance via https://support.avast.com/contact/