Hello. I’m having a problem with TrendMicro’s onlines scanner - Housecall. Basically, the virus definitions never loads up and it does not scan my computer.
I have used both the Java-based engine of Housecall 6.5 and the Active-X based engine of Housecall 6.0, and with both instances I have been unable to get Housecall to scan my computer. Housecall will load up the Active X object or the Java kernel, but it will not download the definitions or do a scan! After 15 minutes, I often get an error that there is some bad connection or that the files cannot be downloaded.
Can anyone give me some advice on how I can get it to scan? I have not had this problem with other online scanners.
By the way, I am using Win 98 and IE 6.028 SP1 with the latest updates from Microsoft. I use a dial-up connection